On Screen Caller ID No Longer Works For Me...

[fireman1000]

The first night I received the firmware upgrade the caller ID function worked great, but that was the only time. I cannot get it to work anymore. I've tried soft reboot and power reboot to no avail. After two frustrating calls to Voom and staying on hold for 30 minutes and then becoming patched through to installs, Inc. I'm beginning to lose patience with Voom CSR's altogether. They act as if they're clueless about this firmware upgrade and its functions. Any suggestions??????

Thanks,
Fireman1000

 

[Sean Mota]

The problems with the CID were passed on to VOOM. It looks like there are problems with it.

 

[Sean Mota]

Read this thread: http://www.satelliteguys.us/showthread.php?t=36097&page=3&pp=15 and you will notice that you are not the only one with the problem.

 

[bbtkd]

...'m beginning to lose patience with Voom CSR's altogether. They act as if they're clueless about this firmware upgrade and its functions. Any suggestions??????

Thanks,
Fireman1000

It's no act - they ARE clueless. It's not their fault though, blame Voom management. If you put employees out on the phones with incomplete information, they will embarass the company by their lack of knowledge and willingness to spout rumors. The second thing to blame Voom for is failing to act on fixing a simple problem. The solution is obvious - you give employees a hourly-updated FAQ of controversial issues/questions and the company position on each. Yes sir - you have a question on the caller ID problems - hold on - here it is - it is a known problem to be fixed in the next release sometime next month (or whatever)...

 

[patrickpiteo]

Here is a dumb ? . Did you go back into options to make sure it was still on?

 

[fireman1000]

Yes, I immediately realized it defaults to off after reboot. No Luck!