Old receivers showing in my equipment

[joewhite57]

I was just checking my account and along with my leased receivers are listed the receivers that were leased when we first subscribed to dish. An 811, a 322 and a 301. They all show receiver off and when I click on details they show as owned. Anyone else seeing similar hardware listings?

 

[pattykay]

I was just checking my account and along with my leased receivers are listed the receivers that were leased when we first subscribed to dish. An 811, a 322 and a 301. They all show receiver off and when I click on details they show as owned. Anyone else seeing similar hardware listings?

This is a new feature that allows you to use the website to reactivate and deactivate purchased receivers without having to call or chat. If you no longer want to see those receivers listed there, you can call Dish and ask to have them completely removed from your account. (In some cases, having old deactivated receivers tied to your account caused the Flex Pack options to not show up under the programming choices on the website. Removing the old receivers from the account fixes this problem. Before the recent change, deactivated receivers did not show up under My Equipment, so there was no way to easily see if old receivers were still tied to the account.)

 

[trojan67]

I was just checking my account and along with my leased receivers are listed the receivers that were leased when we first subscribed to dish. An 811, a 322 and a 301. They all show receiver off and when I click on details they show as owned. Anyone else seeing similar hardware listings?

Yes, shows all active & non active, I like the idea

 

[joewhite57]

This is a new feature that allows you to use the website to reactivate and deactivate purchased receivers without having to call or chat. If you no longer want to see those receivers listed there, you can call Dish and ask to have them completely removed from your account. (In some cases, having old deactivated receivers tied to your account caused the Flex Pack options to not show up under the programming choices on the website. Removing the old receivers from the account fixes this problem. Before the recent change, deactivated receivers did not show up under My Equipment, so there was no way to easily see if old receivers were still tied to the account.)

Thanks for the reply. I had seen the posts about activating and deactivating, just hadn’t checked my equipment listing recently.

 

[laughingart]

Hi, when i click on a receiver. it doesn't give me the option to deactivate it. Or am i missing something ?

 

[Bobby]

Hi, when i click on a receiver. it doesn't give me the option to deactivate it. Or am i missing something ?

Do you own or lease. You have to own to get the choice.

 

[pattykay]

Hi, when i click on a receiver. it doesn't give me the option to deactivate it. Or am i missing something ?

It may only work if your account is registered as a Dish Outdoor account, and even then, only with certain receiver models. I posted a picture of what my My Equipment screen looks like: MyDish website

 

[dishdude]

Mine shows a 501 that I activated in April 2001 to replace a 2000 in my college apartment...

 

[laughingart]

Do you own or lease. You have to own to get the choice.

All my receivers are purchased..... still no option to deactivate or activate.

 

[laughingart]

here is a screen shot of my equipment

 

[pattykay]

All my receivers are purchased..... still no option to deactivate or activate.

I have one account like that. The picture I posted the link to above (in post number 7) was taken when I was logged into my secondary (Dish Outdoor) account.

 

[jerryez]

I now have an 811 in my account list and I never owned it. It was returned several receivers ago. Dish is so stupid. Will they even activate an 811?

 

[joewhite57]

I now have an 811 in my account list and I never owned it. It was returned several receivers ago. Dish is so stupid. Will they even activate an 811?

Same here! Actually they show all three of my original lease boxes that were never owned.

 

[Claude Greiner]

I remember we where at a Dish meeting several years ago and they where showing us an account management tool.

I had them bring up my 12 year old dish account. Must have had 40 receivers on and off over the years