Called in on Thurs. Feb 4 and was told the tech would be out Fri Feb 5 between 12 and 5pm. I had taken the day off for this install. I did not hear anything from Dish or the Tech by 2pm so I called Dish. I was told there was no appointment for me. And there was nothing in my records concerning my call. I was than told I would have to pay $150 for the upgrade (only been with Dish 1 year). I agreed and an appointment was setup for Monday Morning. The install went well considering that I was the 2nd Hopper 3 install for the Tech. He installed the new LNB and removed the Hopper and Super Joey replacing with a Hopper 3 and Joey 2. He went over the features but was not as well informed about the new system. He did his best with the training he received. But I seemed to more about the system than he did. Some of the features were not available until the next day. This is normal for most Satellite systems. I like this new system as I did have a few conflicts with programing on the Hopper. Some networks like to start and finish 1 to 5 minutes after the hour. This can cause conflicts when trying to record and programs overlap.
The 50.0 remote is ok but I miss the 40.0 remote. I now have to press 2 or 3 buttons to do what one did on the older remote. I have a Logitech Touch so that solve some of the problems. I may just buy a 40.0 remote off Amazon.
Another thing is the new Guide. It only displays 2 hours at a time vs 3 hours on the older UI. A minor inconvenience but still. Also the view window is at the top on the right and seems to be smaller than the one on the Hopper 2. I am not sure if I like the channel/program info on the right side but I will probable adapt to it over time.
My experience with Satellite TV started with Primestar. I then went to Dish for a couple of years then to DirecTV for 6 or 7 years. The Hopper is far better than the Genie in my opinion. Also, Dish Anywhere is great. Anything on my Hopper is available wherever I go. Not so with DirecTV unless they have made some changes in the last year. When on vacation in Cheyenne WY I was able to watch the Seahawks play on the Ipad as the game was not available in the Hotel.
So overall, except with having to pay $150 for the upgrade, I am very happy with the Hopper 3 system and the install.