Np FX or Speed HD
- Thread starter tjssixx
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Online Tech Support Chat fixed it F-A-S-T
After over 24-hours and a couple of reboots I asked for an "Authorization re-hit" via Tech Support Online Chat and the new HD channels lit up in less than five minutes after I connected to chat.
For me it was much faster than any phone call I've ever made to Dish.
Here is the link:
http://tech.dishnetwork.com/departmental_content/TechPortal/content/tech/techchatadvcustform.shtml
After over 24-hours and a couple of reboots I asked for an "Authorization re-hit" via Tech Support Online Chat and the new HD channels lit up in less than five minutes after I connected to chat.
For me it was much faster than any phone call I've ever made to Dish.
Here is the link:
http://tech.dishnetwork.com/departmental_content/TechPortal/content/tech/techchatadvcustform.shtml
Thanks for that link 2D Bob. Got the channels on fast that way!:up
I'll second that. Had the same issue as well as my FIL. I went directly to the link and voila - fixed. Also, I got the tech to reauthorize my FIL's box next door.
I wonder what the deal is with this? I don't remember any other HD channels causing this problem in the past... or is my memory faulty?
After the last round of Nat HD's a few weeks ago BET-HD was still red. Since I didn't care for that channel I just ignored it. With my receiver hit yesterday to get SPEED and FX, I got BET as well.
Thanks for this tip, this method only took 5 minutes and they are up. I spent 15 minutes on the phone last night and accomplished nothing.
Did the same - tried phone first 20 minutes getting no where and then 3 minutes on a chat. Unless there is a technical reason why it would not work, it would be nice to have a "rehit my receiver" button when you log into your account. Obviously it would have to be called something better.
No, your memory's fine. I have Platinum HD, and until now, every HD version of an existing SD channel has just come on automatically....until BET that is, and now these too. Not sure why, the other new ones- MAVTV, FTV, and LOGO all showed up fine, but these had to be "kick-started" by the online tech.
Just tried the check switch and it worked for me. Tried the chat and after about 10 minutes of getting the run around, I did the check switch and the HD showed up.
didn't work for me
i've been on the chat for at least 30 minutes and every minute or so i get the "An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by."
The customers who pay their bill promptly with no late fees are upgraded automatically. Marginal or "late payers" have to go to the trouble of calling Dish to get the update.
B.S.Been with Dish over 11 years and NEVER been close to late--had to get a "hit" to get FX and Speed lit up............
Ed
I'm afraid you're wrong on that, Mitch. I have been with DISH since May 1999, never been late, never had any issues like this, no Speed HD or FX HD for me either. AEP and Platinum HD for 24 months and previously all new HD and sd channels showed up with no intervention. Maybe you should know what you'e talking about before you insult the majority of us here, K. Dish gets their money from me(currently $160+) in it's entirety and on time.
I will try the chat in a bit so I can see the F1 race in stretchovision at least.
Acer
Edit: Did the chat, they had Speed, FX and BET up for me in 4 minutes, KICKA$$ for Dish for a change.
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In the choices offered when you call, select the one that asks whether you have a error message on your receiver. That should put you in the correct call tree.
