Notice about R22 and HD

[stonecold]

Directv sent out infomation yesterday that said not to turn on hd access if the customer only has a r22 on there account and no HDDVR recivers. Just a note you might not be able to turn it on but most agents probably wont read that note in there systems.

 

[Hemi 6.1]

Directv sent out infomation yesterday that said not to turn on hd access if the customer only has a r22 on there account and no HDDVR recivers. Just a note you might not be able to turn it on but most agents probably wont read that note in there systems.

If you only have an R22, why would you want D* to turn on HD access?

 

[stonecold]

If you only have an R22, why would you want D* to turn on HD access?

with the 0x34c software update turn on the capability to use r22 as an hddvr assuming there is one other hd box on the account.

 

[Jhon69]

If you only have an R22, why would you want D* to turn on HD access?

To change to HD programming?

 

[Big Dawg 23]

Directv sent out infomation yesterday that said not to turn on hd access if the customer only has a r22 on there account and no HDDVR recivers. Just a note you might not be able to turn it on but most agents probably wont read that note in there systems.

I have both a HR22 and R22. Since I have a HR22 HD Access is already on my account. However, I can not get the receiver to see the HD Channels on the R22. I have tried pushing the Red Reset Button after Adding see HD Channels and also pulled the power for 2 minutes with no success. Any suggestions?

 

[stonecold]

I have both a HR22 and R22. Since I have a HR22 HD Access is already on my account. However, I can not get the receiver to see the HD Channels on the R22. I have tried pushing the Red Reset Button after Adding see HD Channels and also pulled the power for 2 minutes with no success. Any suggestions?

is it hooked up via hdmi or component? I was talking to tec rep that was telling me that if it still connected via rca cables it wont show the hd channels.

They are still working on the whole r22 conversion more info on it comes out daily.

Also this seems wierd but go into resend your authorizatons on dtv .com under support and 721 error. as before our system would not send the hd tier info to a non hd reciver. So it might be that your card for the r22 does not have the hd access writen to it. so resending the authorizations sometimes helps.

 

[harshness]

However, I can not get the receiver to see the HD Channels on the R22.

Have you confirmed that you have the appropriate software release?

 

[Big Dawg 23]

Have you confirmed that you have the appropriate software release?

Yep because I now have the option to hide sd and hd duplicates. I will look into reauthorizing my receiver not sure how to good thing this site has search.

 

[stonecold]

click this link http://www.directv.com/DTVAPP/mydir...ation.jsp?fr=AS&/session/L3NpZC9NY3oqYllJag==

It will ask you to log in to your dtv.com account.

 

[ChrisK114]

You can get the HD channels when you are hooked up via RCA. I can confirm it.