Nothing but problems since update

[VocalFiremedic]

I am having nothing but problems with my HR21-700 since the last update. I have tried to record multiple programs that show up in the list but once they are played the go straight to delete/don't delete. I am also having major problems with freezing. I have never had these problems before and they all started with the December update. Does anyone have any suggestions that I might try? I have already reset the box multiple times via the setup menu and with the reset button. I am getting extremely frustrated as I don't really watch that much TV, but when I want to my shows are all screwed up.

 

[joed32]

I would ask for a replacement.

 

[VocalFiremedic]

The only problem with a replacement is that I need to be able to use an off air antenna for CBS in HD because they don't carry that in my area yet. I am not sure I can get another HR21 and my understanding is that the 22 can't use a off air antenna.

 

[jtwex]

Try one of the CE software updates after researching the program.

http://www.satelliteguys.us/directv-cutting-edge-ce-discussion-forum/

I didn't believe the HR21-700 had OTA support...did you mean the HR20-700?

 

[cocoon]

The only problem with a replacement is that I need to be able to use an off air antenna for CBS in HD because they don't carry that in my area yet. I am not sure I can get another HR21 and my understanding is that the 22 can't use a off air antenna.

The HR22 has no problems working with the AM21 external OTA unit.

 

[Ronnie-]

The HR22 has no problems work with the AM21 external OTA unit.

The HR-21 either.

 

[jdspencer]

The only problem with a replacement is that I need to be able to use an off air antenna for CBS in HD because they don't carry that in my area yet. I am not sure I can get another HR21 and my understanding is that the 22 can't use a off air antenna.

This is true, but your HR21 can't tune OTA internally either. You must really have the HR20. Ask for the add-on tuner (AM21) when they send a replacement.

 

[VocalFiremedic]

Thanks for your help. You are right I do have the HR20-700. It is the HR21 that has OTA issues. That is why I don't want to get stuck in that situation. I can't stand not watching my locals in HD. CBS and ABC have yet to reach an agreement with D so I can't get them on the satelite without OTA. I did a hard reset yesturday, but I think I may still request a new DVR and see what happens. Thanks again for your help.

 

[VocalFiremedic]

I called D* the CSR said that they are aware of this issue and are working to resolve it ASAP. No other offers. Missed American Idol on Tuesday and my family was furious. I hope they get this fixed soon.