No video after factory reset!

[animal]

My STB updated software tonight and I was still missing an over the air channel so I tried a "factory reset". What I ended up with is only audio, no video.

I tried a reboot --- lights flash for a bit then it just turns off. If I turn the box back on, I get the green satellite icon but no picture.

I tried unplugging box, etc with no results.

Any help would be appreciated.

Thanks...

 

[DIGITAL~DAN]

card

I had the same thing happen one time and it about drove me crazy I called voom and had them hit the box and that still did not work.It was only when I
pulled out the access card and reinserted it that it began to work.What we found out is sometimes when you do a factory reset it de-authorizes the access card and when you pull it out a reinsert it somehow it re- authorizes the card.Well I hope this resolves your problem.................DIGITAL~DAN

 

[GadgetRick]

Little red button...

I had the same exact thing happen to me. When I hit the little red button behind the access door I was able to get my video back.

The Rickster

 

[animal]

Thanks guys, that did the trick.

I was going NUTS!

 

[compson]

Sometimes when you reboot, it comes back in 720p. You have to hit the red button so the top light is on to get back to 1080i.

 

[Ilya]

Thanks guys, that did the trick.

So, which one did it? The card or the red button?

 

[animal]

Oops!

It was the red resolution button behind the Motorola door that solved the problem. And yes, as Compson mentioned, you have to press it a couple of more times to get to 1080i resolution. (until the top orange light blinks)

Thanks again!

 

[Ilya]

It was the red resolution button behind the Motorola door that solved the problem.

That's what I thought...
After a factory rest the box defaults to 720p which may not be supported by your TV. Switching to 1080i solves that.

 

[Videofx]

Yup, My TV does not support 720 either

Bill

 

[slffl]

Or hit the red button until all the lights turn on. This will output the source 'as-is' without upconverting. The problem is, it seems the Cinema10 channels and a few others are not being shown at 1080i, and since my TV doesn't support 720p, I can't get these channels unless I turn it on 'upconvert'.