This morning, Dish Network customers are discovering or have discovered that many of the channels that they or members of their families view daily are not available. The vast majority of Dish customers do not participate in this type of communication forum, follow DBS related news, or watch the Charlie Chat programming and are learning of the loss of this programming cold.
Most Dish subscribers became customers based on the programming offerings provided by Dish vs. their competitors. Most of these current Dish subscribers would not choose Dish today as their provider based on the lack of Viacom programming. Most subscribers do not have multiple providers to obtain the programming from, as most chose Dish to be their content provider vs. the other available service (i.e. cable).
What options do current Dish subscribers that are under contract have with Dish? I personally believe an "opt out" period without penalty should be granted for all current subscribers that have issue with the lack of programming, and choose to procure a different content provider.
While the arguments can be made by both sides concerning the "worth" of these Viacom channels, the simple fact is that the amount of programming offerings available via Dish Network has now been severely impacted. Channels that Dish could hurry to provide in place of the Viacom channels will in most cases not be adequate or suitable replacements for many Dish customers. A $1.00 or $2.00 monthly credit for lack of programming is an arbitrary amount that was determined by Dish as the worth of those channels. To gauge if this is a fair amount of discount, and determine the true value of this programming, answer the following question… How many new subscribers would Dish generate without having these Viacom channels in their line-up at the current Dish monthly fees less the $1-2 dollar discount from current rates? My guess is 0.
What is a fair amount of time to give Dish Network to get the Viacom issue resolved and the programming restored before moving on to a Dish competitor.
Currently a very frustrated Dish customer,
G
Most Dish subscribers became customers based on the programming offerings provided by Dish vs. their competitors. Most of these current Dish subscribers would not choose Dish today as their provider based on the lack of Viacom programming. Most subscribers do not have multiple providers to obtain the programming from, as most chose Dish to be their content provider vs. the other available service (i.e. cable).
What options do current Dish subscribers that are under contract have with Dish? I personally believe an "opt out" period without penalty should be granted for all current subscribers that have issue with the lack of programming, and choose to procure a different content provider.
While the arguments can be made by both sides concerning the "worth" of these Viacom channels, the simple fact is that the amount of programming offerings available via Dish Network has now been severely impacted. Channels that Dish could hurry to provide in place of the Viacom channels will in most cases not be adequate or suitable replacements for many Dish customers. A $1.00 or $2.00 monthly credit for lack of programming is an arbitrary amount that was determined by Dish as the worth of those channels. To gauge if this is a fair amount of discount, and determine the true value of this programming, answer the following question… How many new subscribers would Dish generate without having these Viacom channels in their line-up at the current Dish monthly fees less the $1-2 dollar discount from current rates? My guess is 0.
What is a fair amount of time to give Dish Network to get the Viacom issue resolved and the programming restored before moving on to a Dish competitor.
Currently a very frustrated Dish customer,
G
