Snow is unusual in this part of North Texas, sleet and frozen rain are more commonly our problems. Yesterday we had 12" of heavy wet sticky snow I had to clean my dish twice before I covered the dish 1000 with a plastic bag. This morning I had to clean off the plastic bag snow was sticking to it.
one way to deal with it is to wait it out. ice doesnt usually stick all day unless you get -22 weather all day long. but ice usually melts by mid afternoonish.
but to the OP, you say uve been without tv for XX days? if you can see your dish and its still solid ice? its possible its been that cold and the ice had no warmth to melt... yet. when you can verify the dish is cleared of all obstuction, then something may be up... but for now from what you describe, its weather condition we cant solve for you.
Heres the deal with the wait till the weather clears bit.
If we sent out sddtvtech out to fix your issue and it gone by the time he got there then only thing we managed to do is waste his time, waste dtv money sending sddtvtech out there, and wasted time you had to take off to wait for me.
if there nsow on the dish then get it off with a hose .
Not only waste my time, but if I had been a subcontractor and I did this job, i could easily get a charge back if it was such issue being a customer education on weather conditions. i mean its BOUND to happen, mother nature will win in some battles. Dishes are not meant to beat mother nature in every way. satellite including cable companies have flaws in weather conditions. its gonna happen and all you can do is wait it out. like mentioned in quote above, it wastes your time and if you dont have protection plan, your money and directv's money to pay me to come to your house only to educate you that weather won today..
weather will be there regardless and therres nothing you can do. Ive seen cable companies lose signal in weather conditions.. youre not the first customer to lose signal for XX straight days. If it was a great day and clear and warm... and still no signal, then id say something is up.. but gotta wait til the ice or snow is cleared from the dish before you call in and complain about it. we dont live in a perfect world.
DIRECTV doesn't make service calls to thaw out dishes. If it is covered in something, it is your responsibility to clean it off.
There are other solutions such as dish heaters that will prevent this if you can't reach the dish, but they are your responsibility to install and maintain.
it is a nice thing to have if your dish is way out of your reach, even with a 28 ft ladder such as apartment complexes.
however if you dont get much of snow or ice for that matter, its not worth the money to get it.
