Greetings from a former Voomer and wannabe DishVoomer.
After much thought, I finally ordered Dish to capture the most HD content available today. I plunged further, ordering the 942 lease. The 942 arrived prior to my installation appointment, as promised. Then my Satellite installer shows up within the scheduled time frame. I'm thinking, "all right, HD is back!"
But, after 20 minutes of conversation, I learn that "Goober" (not real name):
1) Is sick
2) This is his second week on the job
3) Doesn't understand how to wire 942 for two locations
4) Cannot find line of sight for dish placement that is close to current VOOM dish, because of large oak tree
5) Finds line of sight at opposite end of home,at the highest point of the roof
6) Has no ladder on his truck
7) Has fallen off roofs before?
8) Just married 2 weeks ago
9) New wife pressuring him to move in with her parents... yikes!
I swear, all of it is True! He called his office to report his difficulty and the results were a rescheduled appointment, for four days later. To be sure, later I called Dish back to report what happened and to confirm? my new appointment. Today, was that appointment day and no show/ no call.
I again called Dish to complain, but all they could offer was to reschedule a third appointment 12 days hence. My attempt to speak with a supervisor failed. I suspect they are hiding.
It's deja vu all over again for me, as I had the same problems with my VOOM installation last year. I guess they use the same sub contractors, so I'm afraid I might be screwed. Should I just keep scheduling appointments until someone actually shows up? Any advice or insider conacts that can help me get installed? Would I be better off hiring the installer direct?
Any help is greatly appreciated.
After much thought, I finally ordered Dish to capture the most HD content available today. I plunged further, ordering the 942 lease. The 942 arrived prior to my installation appointment, as promised. Then my Satellite installer shows up within the scheduled time frame. I'm thinking, "all right, HD is back!"
But, after 20 minutes of conversation, I learn that "Goober" (not real name):
1) Is sick
2) This is his second week on the job
3) Doesn't understand how to wire 942 for two locations
4) Cannot find line of sight for dish placement that is close to current VOOM dish, because of large oak tree
5) Finds line of sight at opposite end of home,at the highest point of the roof
6) Has no ladder on his truck
7) Has fallen off roofs before?
8) Just married 2 weeks ago
9) New wife pressuring him to move in with her parents... yikes!
I swear, all of it is True! He called his office to report his difficulty and the results were a rescheduled appointment, for four days later. To be sure, later I called Dish back to report what happened and to confirm? my new appointment. Today, was that appointment day and no show/ no call.
I again called Dish to complain, but all they could offer was to reschedule a third appointment 12 days hence. My attempt to speak with a supervisor failed. I suspect they are hiding.
It's deja vu all over again for me, as I had the same problems with my VOOM installation last year. I guess they use the same sub contractors, so I'm afraid I might be screwed. Should I just keep scheduling appointments until someone actually shows up? Any advice or insider conacts that can help me get installed? Would I be better off hiring the installer direct?
Any help is greatly appreciated.