No more loyal service calls
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I'm sure they CSR will still have some ability here. They will not lose a customer of several years just because their dish is out of alignment. A $50 service call is easily offset with 6 months of $10 credits, etc. Directv does almost everything account-specific, doubt that will change, then they would be Dish.
The protection plan is not worth the price. We havw been with Directv for 15 years at 5.00 a mounth that would be $900.00 wasted on the protection plan. We have never needed a service call and if we ever do I will be happy to pay for it.
ClemSole said:
Speaking as an actuary who has priced warranties and various insurance products, they are generally not a good value to a customer unless the potential loss would create a financial hardship. I find it comical how many people will significantly overpay for protection on a low cost low risk item they could easily replace in the case of failure.
Ahhhh... There are so many rumors on these forums that it is nice to hear from someone who is actually there. Thanks for the heads up.I am one of them..
Yeah, but generally the people who need a one time loyality service call can still be taken care of. You just loose your ability to auto credit for it. For most loyal customers they have a number of you know whats, that you could easily do a One time credit under 180 ( my rio credit code number may be off dont hold me to it ) for the 50 dollars. Obviously also accounting for any other outstanding credits based on the current guidelines are for credits set forth in what ever they renamed rover to. Personally I still like doris but that is my opinion.
I can confirm this is true based on my sources . Yes it sucks and yes they will not be winning any JD Power awards with this type of attitude.
I can confirm this is true based on my sources . Yes it sucks and yes they will not be winning any JD Power awards with this type of attitude.
Yeah but it was a great loyality builder . Most people have very few problems with there equipment or dish, I cant tell you how many times I had a elderly couple call in been with us for years and I be able to give them a free truck roll because they hadnt asked anything of us. It built loyality to the brand and they loved talking to there friends about how directv sent someone out to fix there problems because they were a loyal customer.
I think it wrong but I never got to call the shots even as a supervisor.
I think it wrong but I never got to call the shots even as a supervisor.
As a new customer you have a 3 month "warranty" period.
Anytime equipment needs replacing you never pay for the equipment. If its a replacement by tech he just swaps it out. If we ship you out a replacement it could cost 19.95 for FedEx 2 day shipping.
If you have a service call, there is a three month warranty after that service call.
Any other questions let me know.
Anytime equipment needs replacing you never pay for the equipment. If its a replacement by tech he just swaps it out. If we ship you out a replacement it could cost 19.95 for FedEx 2 day shipping.
If you have a service call, there is a three month warranty after that service call.
Any other questions let me know.
Did DTV take a way the sign up for pro plan for a year and we will waive the 49.95 promotion as well?
To my knowledge you don't have to have the protection plan for a year, but you must have it the month of the service call and the month after.
If you cancel the Protection plan before the year is up its a 10 cancellation fee.
I can double check that though.
If you cancel the Protection plan before the year is up its a 10 cancellation fee.
I can double check that though.
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