I was a dishnetwork cust for almost 3 years.Was on auto pay all that time. Well back in Nov of 05 i had my credit card stolen so needless to say my monthly bill was never payed for 2 months. Today in the mail i get my statement from dish telling me how i'm past due and that my receiver was shut off..Well after looking thru my bills and credit card statements i find it was never paid cause i forgot to change the credit card number on my auto pay account.My fault. I called dish took 20 min to get to an actual person.I asked them why wasn't i notified that my credit card was declined back in dec.The guy told me they tried to contact me.I asked how. Couldn't tell me.told him point blank that if u called my cell phone the only number dish has by the way that if i didn't answer it would go to voice mail and that i would've returned there call.So i have this bill now for 106.00 bucks. And i'm thinking to myself that doesn't sound right.First i thought u pay for your services a month in advance.So my last payment in Nov would've payed for dec.Told the tech this that all i owed was around 66.00 dollars to cover Jan and Feb of this year.then he told me that my bill also included a reconnect fee as well.Told the guy just disconnect me.We have the basic channels thru are cable company and only used dish for maybe 4 or 5 channels.tech said he couldn't do that since i had an outstanding bill.he transfered me to a cust retentin rep.told the guy the whole story all over again and he agreed with me that i should've been contacted about non payment when it first happened seeing how i've always paid my bill on time.He offered to turn my receiver back on for free and give me 2 months of free service and all i had to pay was one months fee.Told him no cause i was very dis satisfied with the way this happened and all the hoops i had to jump thru to get a hold of a LIVE person.He then asked me what he can do to keep me as a cust.I said well my local company is offering a free hd dvr receiver free with a 2 year agreement he said i can do that no problem.So we started to go thru all the motions and i asked what would this cost me.he said nothing just an extra 9.99 a month for the hd package. then i asked how about the dvr fee then he said oh u want a hd dvr i said yes then he goes silent for a few minutes comes back on and tells me he can't give m a free hd dvr.he said if i remain a cust till april i can lease one for 99.00.told him why would i pay for one when i can get one free from my local cable company plus all the major networks in hd for 15.00 bucks more a month then what i was paying for dishnetwork.told him when he's able to make the deal give me a call back..So i told him send me a bill for one months of service and we'll call it even..
It's amazing when u threaten to quit how there very willing to give u free receivers providing it is one there pushing.
This was in now way a dish bashing thread. I think there a great company just alot of poor communication..Who knows maybe in a year or 2 i'll sign back up with dish
It's amazing when u threaten to quit how there very willing to give u free receivers providing it is one there pushing.
This was in now way a dish bashing thread. I think there a great company just alot of poor communication..Who knows maybe in a year or 2 i'll sign back up with dish
