No Fx HD or SPEED HD here

[eurosport]

I still don't understand what Dish did to their system. From BET-HD 'till now, all the new HD's had to be "jump-started" with a re-hit. They used to show up automatically. They need to figure out that something has gone wrong in their authorization stream!

 

[Widescreen]

I wasn't getting FX-HD so I used online chat with support yesterday and the agent indicated that there were quite a few customers having this problem. She had the channel lit up in about 5 minutes.

 

[fredp]

From BET-HD 'till now, all the new HD's had to be "jump-started" with a re-hit. They used to show up automatically. They need to figure out that something has gone wrong in their authorization stream!

+1 on that! I wonder if MSNBC-HD coming this June will cause the same problem or will they have figured it out by then.

 

[tnsprin]

So far its three channels with this problem. Bet-hd, Speed, and FX. They really need to fix this as most people not on these forums have no idea that these channels were added.

 

[red hazard]

Use Chat

As someone indicated, use Chat on the E* site to get the new HD channels. I called Tech Support twice and got two consecutive technozeros from India using fake western names who could do nothing but follow a script. I ran out of patience with both.

 

[MikeD-C05]

As someone indicated, use Chat on the E* site to get the new HD channels. I called Tech Support twice and got two consecutive technozeros from India using fake western names who could do nothing but follow a script. I ran out of patience with both.

Oh you mean "BOB" or "SUSAN"? Yes I can't STAND to talk to those foreign douche bags in India for customer service. I will use the online tech chat or talk to cancellations to get an AMERICAN . DISH should move ALL customer service home to AMERICA . It really pisses customers off over the language barrier. They are supposed to calm customers down and fix their problems , NOT create more problems and anger .

 

[chg]

I just used the chat function on their site to fix this issue. Only took about two minutes. Much quicker and easier than calling.