Oh HDRoberts, how appropriate your avatar is...So was this addressed in the chat?
Oh HDRoberts, how appropriate your avatar is...So was this addressed in the chat?
Oh HDRoberts, how appropriate your avatar is...
When I signed up, I was told that "any new non preimum HD offerings would automatically be included in the THD Gold package...Is this what we should expect when the next HD channels become available. I just swithced from Absoluete to Turbo Gold to ensure that I'd get any new stuff. Very Dissapointed! Are the absoluete people getting these?
LMAO dish sends everyone new vip 722's when something does not work. They tried to send me a new one when my VOD does not work. It is there system who is at fault. The dish answer send new equipment cause it has to be bad.OK, here is my deal...Fox News HD shows up in the guide in red last night, I call Dish to inquire about it, was told I couldn't get it since I was on Absolute. Told them to switch my over to Turbo Silver. Still could not get it. Called Dish back and wound up with a tech support person. After all the button pushing, switch checking, unplugging, rebooting and resetting...tech person says it should be showing up, but it's not, so Dish is sending my another 722.
Thank you for your email and bringing your concern to our attention.
At this time Fox News HD and FOX Business HD are only available in our Classic packages with the HD add-on. We are constantly evaluating the programming in our packages and may add these channels to our TurboHD packages in the future. Please refer to dishnetwork.com for programming updates as it is your best source for information. Dishnetwork.com has been updated to reflect the correct and current channel information. We thank you for your patience in this matter and apologize for any confusion.
I apologize for any inconvenience that this may have caused you and please feel free to contact me if you have any further questions.
Everyone having issue with this needs to email c e o (at) e c h o s t a r (dot) c o m today and voice their concerns. Maybe then things will get corrected -- or at least they might tell us their plans.
tjiles,
Fox News SD is on a free preview until early March.
8bitbytes,
The CEO echostar email is already all over this forum as well as others -- so there isn't much point in posting it like you said.
I already did that...
It is the exact same thing they are copying and pasting on the online chat, and the same thing they are reading to you if you call. I wrote a scathing response back last night, but haven't yet heard anything... Maybe they will terminate me as a customer...
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Hey, that's the same guy who responded to me! Mr. Gregory Wall, my new arch-nemesis... Yeah, he still hasn't responded as of right now, but there is a phone number in his signature, in case you missed it. I haven't tried it, but it doesn't look like a regular dish number (not 800, etc.).I still have not got a response from my request to drop from DDA TurboHD Gold to DDA Classic Bronze 100 and BronzeHD. The name of the fellow that responded to me was Gregory something. Maybe he only works nights? Online still lists me as TurboHD Gold ... I'll just have be wait and see.
I will no longer make assumptions when it comes to Dish and HD. TurboHD clearly does not mean that you will get new HD channels for example. If there is a channel that I want, and I can afford the package that it is in, I will switch to the package.
I have to chuckle though as if you looked online yesterday, you saw the new HD channels in the TurboHD packages ... you still can't win ...!sadroll
...I had talked to a CSR who said that March 4th Fox News would become permanent on the Bronze grouping...