No DVR function on 2 new HD locals

[dreddick]

Strange problem with a 722 and now a replacement 722.

Short version - my HD locals were turned on last week and 2 of the 4 channels (Fox and ABC) do not have DVR functionality.

Long version - I recently started getting intermittent error 311s on my 6 month old 722 and support said this was a hard drive issue and I needed a replacement. Last week I got software version 617 on this unit and the same day my HD locals (Toledo, OH) were turned on. I soon noticed that 2 of these 4 new HD locals had DVR problems. If I hit pause - the screen will pause and the seconds will tick off. If I then take it off of pause these stations jump to live TV. The same if I use the 'jump back' button, it just goes into pause mode and anything I do after that takes me back to live TV. These stations still work fine in SD and OTA, though. Recordings on these stations create files that will not play back - they jump to finished as soon as I attempt to play them. Tech support said this was due to the hard drive problem and should go away when I got my replacement 722...

Hooked up the new 722 today and the same thing happens on these 2 HD locals. Tech support said they will look into it.

Any ideas on this? Seems pretty bizarre.

Thanks - David

 

[MikeD-C05]

I had the problem on one of my hd channels when they first turned them on and after a week or so they fixed it. Try the following address for any audio/video problems : dishquality@echostar.com. IF they can't address it they will pass it on to the tech department and get it fixed. I use it all the time for problems with my channels.

 

[dreddick]

Interesting - this probably isn't DVR related then - I wonder if it is account related or would this be happening to others getting the same HD locals?

 

[MikeD-C05]

Try the email address. It is your best bet in getting the techs and picture quality guys informed and working on your problems on these channels.

 

[dreddick]

Sometime today this was fixed for me. I was told by Dish tech that 'Generally these issues are resolved via software information sent directly to the receiver'.