It is sad and sad that no one for DIRT even contacted or posted here.
I did file a claim now w/ my CC for this fraudulent charge.
I know where my business is not going to. If this is it's customer service to show show of it's loyalty; I'm just glad I never got anything installed or dealt with their contract / support!!!
I can certainly review your cancelled account and verify that the refund has been issued. I can also e-mail you proof that the refund has been submitted to your bank/credit card company. I will need your account information sent to me in a PM so I can work on the issue. If you would like my assistance, please send me your phone# in a PM and I will get you the information you are looking for. Thank you!