I have been out in the forums spreading this around as much as possible so sorry if I come off as a complainer (though I suppose I am at this point). If you are having this issue with your 522 STOP TROUBLE-SHOOTING. It isn't your problem. I replaced all of my cables, my surge protector and even my bloody stereo reciever (though, to be honest, it was because it died on me) before I got smart and gave them a call. Dish replaced my 522 twice saying that it was faulty. On the third try, I was promised a 622 which magically became another 522 on the UPS truck
After the last replacement, they finally admitted that their engineers are aware of the problem but have no ETA for a fix (as of 12/28/2006). They also refused to update me without a $100 fee and another 2 year contract. I didn't just try one Rep either. I tried 3 or 4 times. Each time I found myself speaking to a rep who wanted to trouble-shoot the heck out of everything and seemed completely unaware of the problem. I would always eventually be transfered around until I was speaking to someone who would acknowledge the problem, apologize for it, then tell me I would just have to upgrade and sign a new contract or live with it until a fix becomes available (it has been well over a month already!) On my last call I told them I was un-willing to pay for service that was un-comfortable to watch, at which point, I was transferred to the concelation dept. and encouraged to cancel. I obliged and have an appointment with DTV. From what I am seeing in the forums, this is not a problem unique to the 522. Also, it seems clear that DISH is pushing people into upgrades, new contracts, etc. They are aware of the problem and, instead of fixing it, they are encouraging folks to upgrade and sign new contracts. To me, that is an unbelievable business practice! I have been back and forth between DISH and DTV a couple of times and have liked DISH better over all. Now, I am done with them.
