Just completed first year with Direct & on a whim called in tonight & asked about procedure to cancel as I've now lost all my promos & bill has doubled. Got a very nice CSR in Retentions who said she would help me to stay, although I wasn't going anywhere ;-)! This is what I got.....Premier Package with Genie & 2 clients, which I already had, for $120/mth, I think that's a credit of $42 for 12 months. She also offered ST Max for half price but I told her I really only wanted Redzone so she came back with ST Max for just 2 months payment of $40 per month making it a total of $80 for Max. She did take almost 20 minutes to get back to me so I don't know if they look at your history, including your posts here or the line to the manager in Retentions is really long. But this was my first try & got much better than expected results.
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