to the group
First i don't have a viewsat but from what i've read here if you can return it and exchange if for another receiver like a coolsat or merc those might be better motor controllers. now with that said and if you can't return it then lets try to work through the problem.
This information takes it everything is setup correctly ( i know for you its cold outside). Level & plumb mount. Already zeroed @ TS (true south) :up
I do not have a Viewsat so i'm reading the manual and making this up off the top of my head & from what i gathered by talking with other viewsat people.
In the ViewSat Antenna Settings (setup menu) (under Automatic channel search)
Satellite: IntelSat 5 97.0 W ( or selected satellite)
LNB Power: On
LNB Type: Standard
LNB Freq: 10,750
22kHz: Off
Search Option: All
Motor: OFF, USALS,INSTALLER or USER
Legacy Sw: None
To set for USALS goto antenna setup >> motor scroll to USALS push enter
and use arrow keys to set Latitude and Longitude. It will drive the motor. then select save.
this must be done for each satellite.
USALS = Latitude and Longitude cordinates
INSTALLER = 1.2 Diesqc motor commands. With this selection it should enable another command button which allows you to move the motor slightly east or west ( haven't verified if the VS can even adjust east & west with this method yet)
post back and let us know how its going