Big bad luck with my smart card. I called in January when a station I pay extra for had a message that said I would not longer be able to view it after Feb 11, 2009 unless I installed a new smart card. I called the number and the nice lady Mary transfered me to a ringing phone that disconnected after a few rings. I called back and the young man Bill told me it was in the mail.
On Feb 12, I called after I hadn't received the card and could no longer view the station I was paying for...the man John told me it takes 6 weeks to send out the card and 2 weeks more for delivery. But he did transfer me to Fred, who by the way did not have an Indian accent to his spoken English. Fred arranged to send a smart card to me right away.
When I got on-line to pay my Feb 2009 bill I saw I owed an extra $53.41 so I called DishNetwork and Mary got me again! She told me I had to pay $49 plus taxes for a duplicate smart card. I wonder if they will be duplicating the card that is currently not working.
So I feel the need to vent a little anger. I pay $89 a month and have my DVR plugged into the phone line. Part of my bill includes the DHPP fee. How hard can it be to search the damn database to see which customers are affected by channel outages when the current smart card will no longer work. Especially for suckers like me who pay 5.99 per month for DHPP ! Send the cards to the subscribers who are affected by planned channel outages first !