New option for reporting NFL broadcast/blackout issues directly to DirecTV engineers

[jcrandall]

Starting this year DirecTV will offer a new engineer monitored forum for NFL Sunday Ticket (and other key NFL games) to report issues with video, audio, or blackouts. Situations can occur where an affiliate changes game early or late and creates an incorrect blackout, as well as other technical issues.

This special forum will be monitored on Sunday afternoon and other key NFL gametimes by engineers that can directly impact the issue. This is a huge win versus prior years where issues were reported to CSRs and often left unfixed.

Bookmark this link, use it for reporting issues with NFL-ST (or other NFL issues). You will need to register for the DirecTV forums to post issues here. Please keep this area limited to posting issues directly related to NFL broadcasts only.

http://forums.directv.com/pe/action/forums/displayrootposts?msgBoardID=10577031

Here is the information directly from DirecTV:

Starting with the Thursday preseason games then going into the NFL season, we are going to try a new approach to monitoring and responding to NFL audio and video issues and we could use your help to direct people here internally to report in this forum anything NFL broadcast related issues.

This is going to be by far the fastest way for a customer to get word to our broadcast team.

So if a customer is posting in your forums about issues, please direct them here to have it get picked up.

If your community members still choose to call instead, we will continue to collect any complaint, it will just take longer to get up the chain.

Our NET (National Escalation Team) staff (who you will be able to identify by their name_NET screen names)will post issues they discover as they send communications to agents at the call center floor, and monitor these threads to more quickly detect any issues reported by customers to get on the phone broadcast team to look into it.

Each week we will clear out the previous week's posts and start anew.

 

[Jimbo]

Looks like this forum is used for more than just NFL issues, basically the D* help forum

 

[jcrandall]

It is a general help forum on directv's site. They have stated their engineers will be monitoring this particular NFL forum on Sundays.