New install and told 4K Joey is not compatible with Hopper3

[dhjean]

Why in the world would an agent be unwilling to include a 4K Joey with my order for brand-new service with a Hopper 3? I wanted three 4K Joeys, but they said each has a one-time $50 fee, so I opted for one of them. But the agent said the system would not let her put a 4K Joey on an order with a Hopper3, that it's only compatible with the Hopper2.

Does this sound right to anyone?

I just told her to cancel the whole thing. Should I just call again and hope to get someone better-informed? Should I wait a few days?

 

[Scott Greczkowski]

Contact DIRT and let them process your order.

 

[Patrick Smith]

DIRT can't setup new account installs can they?

 

[dhjean]

Contact DIRT and let them process your order.

Awesome. I didn't know they did orders for new service. Thanks!

 

[thomasjk]

Awesome. I didn't know they did orders for new service. Thanks!

Actually they don't. Only existing customers.

 

[Scherrman]

Why in the world would an agent be unwilling to include a 4K Joey with my order for brand-new service with a Hopper 3? I wanted three 4K Joeys, but they said each has a one-time $50 fee, so I opted for one of them. But the agent said the system would not let her put a 4K Joey on an order with a Hopper3, that it's only compatible with the Hopper2.

Does this sound right to anyone?

I just told her to cancel the whole thing. Should I just call again and hope to get someone better-informed? Should I wait a few days?

You may need to tell them that you have a 4k TV. When the CSR puts in that the customer just has two HDTVs the system recommends a Hopper with Sling and a Joey 2. I'm not sure if this is the issue but it may help. Some CSR agents only have knowledge limited to the info on the screen in front of them.

 

[ChadT41]

Put your sales order in with the sales agent, and once built... contact DIRT and they can amend it.

 

[tomcrown1]

Why in the world would an agent be unwilling to include a 4K Joey with my order for brand-new service with a Hopper 3? I wanted three 4K Joeys, but they said each has a one-time $50 fee, so I opted for one of them. But the agent said the system would not let her put a 4K Joey on an order with a Hopper3, that it's only compatible with the Hopper2.

Does this sound right to anyone?

I just told her to cancel the whole thing. Should I just call again and hope to get someone better-informed? Should I wait a few days?

That is strange because the dirt team set me with Hooper 3 and one 4k Joey

I have both installed and they work great

My leaving room TV is 4k while my bedroom TV is 1080p only

Next time you try to order if the agent refuses your wishes ask to speak to the Supervisor

 

[JM42]

As stated, 4K Joey definitely works with the H3.

It is also worth the $50 charge for any regular use TV (HD or 4K).

 

[dhjean]

Thanks all. I had them redo the order, and it finally appears to be right. They're coming this afternoon to install. I hope it will all go smoothly. I post again with a report this evening.

 

[dhjean]

My install went fine today. It was the tech's first Hopper 3. The cable already run through the house for DirecTV worked fine, so he only had to run new cable from the dish (which mounted on the same pole) to the swtiches and then one to where the Hopper is. It's a much cleaner setup than the DirecTV one. Now I just have to learn the ins and outs of this system. Thanks to everyone for the help.