Shipping should be free as well, if you have the protection plan. At least, is was when I had Dish ship a replacement 722, and sling, for example.This morning, I ordered the Hopper with Sling to replace one of my Hopper 2000s. I ordered by phone as it was too early for a chat. Upgrade cost for me is $100. I could have had it shipped for $30. Instead, no charge for a technician visit if I added the protection plan, which I did. I could have had installation this morning, but I have to work. My appointment is for Sunday afternoon. Gives me plenty of time to move my programs to the external hard drive.
Personally, I do not have a external drive (only portables), so I will have to wait until my DVR is empty, like I when I upgraded to the original Hopper.