Why can't you have Dish replace your two dishes (110/119 and 61.5) with a 1000.4 (i.e. EA)? Are your receivers not MPEG4?
New HD is up!
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Why can't you have Dish replace your two dishes (110/119 and 61.5) with a 1000.4 (i.e. EA)? Are your receivers not MPEG4?
I'm not sure where he is in the USA but he might be in a similar boat to me where I can't get 77 very well. Alternatively he might just want to 'do it himself'.
I'm in both boats. I won't let installers onto the property.
I'm not sure where he is in the USA but he might be in a similar boat to me where I can't get 77 very well. Alternatively he might just want to 'do it himself'.
I'm in both boats. I won't let installers onto the property.
Gotcha! Hey, throwing EA out there just in case.
Frankly, I was trying to figure out which way to turn myself when I found out about the RFD-TV issue with Dish. I'll let that sort itself out before deciding whether to stay with Dish; I need to let the snow melt anyway.
EA's not a bad idea for people it works for. The dish is heavy and never really worked too great here. However, people 2 hours south of me have had better results.
I have Dish Network on Twitter working on a solution for me right now.. In the meantime I will move back to 110/119 / 61.5 and wait to hear from them. Losing my locals at 110/119 would be a bummer, especially since I lose my guide data for my HD antenna too. Maybe some year they'll put my HD locals up.
Frankly, I was trying to figure out which way to turn myself when I found out about the RFD-TV issue with Dish. I'll let that sort itself out before deciding whether to stay with Dish; I need to let the snow melt anyway.
In my case I'll never go back to their competitor (a story for another day) but Time Warner has really limited HD options compared to Dish too. Also, I'd not want Time Warner's turd DVR and Tivo is expensive.
I know my unused Dish 500 has a dual LNB, Possibly a Quad. I just need to make sure that they are Dish Pro Plus LNB's for use with a 722 correct? My old setup used a SuperDish to a 942 that required a power inserter. Not sure what type of LNB's are on the SuperDish....maybe DPP's.
I also already have a spare cable running to the 61.5 that was used on my old setup because I needed cable runs to each receiver.
72.7 elevation at my place is 40 degrees so no problem there, 129 however could be an issue as it is only at 20 degrees.
So it looks as I will only need to replace my 61.5 Dish 300 wing with a Dish 500, set the skew similar to 1000.4 and outfit it with with 2 DPP LNB's connect up the spare cable.
Easy! And then the new channels will appear on the 61.5 and this will be all for nothing.
Would I be any better off looking at 129 or 72.7 (assuming I can see 129)?
I also already have a spare cable running to the 61.5 that was used on my old setup because I needed cable runs to each receiver.
72.7 elevation at my place is 40 degrees so no problem there, 129 however could be an issue as it is only at 20 degrees.
So it looks as I will only need to replace my 61.5 Dish 300 wing with a Dish 500, set the skew similar to 1000.4 and outfit it with with 2 DPP LNB's connect up the spare cable.
Easy! And then the new channels will appear on the 61.5 and this will be all for nothing.
Would I be any better off looking at 129 or 72.7 (assuming I can see 129)?
I'm not sure where he is in the USA but he might be in a similar boat to me where I can't get 77 very well. Alternatively he might just want to 'do it himself'.
I'm in both boats. I won't let installers onto the property.
I am in Western New York
It is my understanding that DPP or DP should work with the DPP44. 722 should connect to your DPP44 which allows you to use one-line (separator) setup or two-line setup.
Sounds like your setup will be similar to mine. My elevation on 72.7 is 38.
Or outfit it with a Twin or Quad, which would work too..
I'd go for the higher elevation if it were me. I'm not sure if 129 has programming for your area (locals) that might be beneficial. I assume not though, since you were installed for 61.5 for HD in the first place. Not sure what tomorrow ill bring.
129 is a replacement for 61.5 for HD, so if you wanted to avoid some hassle, you could just repoint your Dish300 to 129. It would assume that your locals are on 129, you don't use locals, or your locals are on 110/119..
I have MPEG4, ViP722 & ViP 722k. Converting to a EA would be yet another option possiby. I know that I need 61.5 for Buffalo HD locals and 110 for Buffalo SD locals. The other option would be a 1000.2 Dish.
Just trying to see what I can do with what I have laying around.
129 is a replacement for 61.5 for HD, so if you wanted to avoid some hassle, you could just repoint your Dish300 to 129. It would assume that your locals are on 129, you don't use locals, or your locals are on 110/119..
Buffalo HD locals are on 61.5 but not on 129 as far as I can tell.....
If you wanted to keep Buffalo SD locals, you couldn't do EA, unless you added a wing 110 dish or just wanted to say 'screw it' to the Buffalo SD locals.
By the same token, if you wanted to use the 1000.2, you would need a 61.5 wing for your Buffalo locals in HD.
Both 1000 dishes support a wing dish (LNB IN port). Not that big of a deal running a short cable from the LNB IN to the wing dish LNB. You just need a DP (not DPP) LNB (and dish) to connect to it. DPP doesn't seen to work.
Dish on Twitter replied and basically said I'm out of luck right now and they're 'working on a fix'.
Yeah, me too, it sounds like another Dish and a DPP44. I'm familiar with how long it takes for Dish to 'fix' things..
Yeah, me too, it sounds like another Dish and a DPP44. I'm familiar with how long it takes for Dish to 'fix' things..
Well here is the update. My unused Dish 500 DOES have a skew adjustment but the quad LNB is a old non Dish pro. So I took the LNB off, and replaced it with a dishpro LNB off my old SuperDish.
Tested for 129 but no luck. Does not suprise me since there is a 350ft hill at the 129 bearing about 1/2 mile away.
So when the weather gets better, enough of this -10 degree wind chill crap. I will be replacing my 61.5 wing with a Dish 500 to pick up 61.5 & 72.7.
Hey maybe by then Dish will move the new HD to 61.5 and save me some work,
I have a tech coming out tomorrow to upgrade. I have a 110 119 and 61.5 and I live in the Albany NY area could someone tell me what satellite dishes I will likely get and how many? I already have 2 currently one with the 110 and 119 and other with 61.5
Please help!!
Please help!!
Gotta give props to Dish on this one.
I've seen HD on nearly every channel added except Hallmark.
I've seen HD on nearly every channel added except Hallmark.
I think their movie of the night has it, last nights was. Other than that, maybe slim pickings.
What did I just do that!!!
I figured I would give Dish a call to see if they would like to fix my issues, they will but it's going to cost me. Read on.....
Please wait while we find a representative to assist you. In order to ensure we are providing you with the highest level of customer satisfaction, this conversation will be recorded.
Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me a moment to access your account and review the information you have already provided.
Dish Customer Service:Thank you for choosing Dish Network. My name is…with Advanced Technical Support. How may I assist you today?
Customer: I cannot get the 9 new HD channels
Dish Customer Service:I'm definitely sorry about that. Give me a moment to look over everything and see if we can figure out what's going on.
Customer: I only have dishes pointed @ 110/119 & 61.5
Dish Customer Service:Okay, thank you. I was looking over the orbital locations of the new channels and see that they are off of 129. Give me a moment to see what we need to do to get that taken care of for you.
Customer: I don't think I can see 129, would a EA work
Dish Customer Service:They are showing up on the EA satellite orbits.
Customer: I would still need a wing to 110 for Buffalo SD locals
Dish Customer Service:Shouldn't be an issue truthfully. Give me a few moments to see how to best setup that install.
Customer: sure
Customer: Let me add I have been a Dish customer for 6 days
Dish Customer Service:I do see that on the account. I'm checking right now to see how to swap the account to an EA account.
Dish Customer Service:Sorry for the wait. Still checking into that.
Customer: ok
Dish Customer Service:I can setup the installation for you. The Service Plan on your account would make the installation only $15.
Customer: I am a new customer of less than 1 week and this issue is Dish Networks solely to install equipment that will provide me with the service I am paying for.
Dish Customer Service:The account is currently a Western Arc installation due to the fact that all locals are not available on the Eastern Arc satellites. To setup a different installation would be considered additional work, which would have carried a cost at the time of installation as well. Based on that, to setup the installation, it would carry a secondary cost, but only $15.
Customer: basically I don't see it being fair that I should have to pay anything to have a initial installation setup for the services I am paying for.
Dish Customer Service:I can definitely understand. However, the installation would differ from the one the account was setup for at the time of installation. Additional installation outside of the initial installation does carry a cost.
Customer: Dish set up the account as a Western Arc account and maybe tat was thier mistake to be begin with. They did not do a proper site survey to see that I had LOS to western Arc birds.
Dish Customer Service:Setting the account up under a Western Arc isn't a mistake due to the fact that all local channels are not available under the Eastern Arc installation. Just like you said, you'd still need the 110 for the locals. That makes it a WA installation.
Customer: Well I am screwed because my SD locals are in the Western Arc and my HD locals are in the Eastern Arc
Customer: Is that my (the customers) fault?
Dish Customer Service:It's not your fault, sir. The correct installation for that case is a Western Arc installation with 129 for the HD channels. The system sets up the installation based on the channel locations and orbital slots needed. Since your location has no line of sight for the 129, they chose to use 61.5. However, the installation itself would still be a WA installation.
Customer: I have already had to purchase a OTA module for a 722k and have Dish send me out the proper remotes for a 722k. It just has been a bad week. And now this. It's not the $15 it is the principal, I have signed up with a company to provide me with a service and the equipment to receive the service. AT 250 + HD+ Plat HD, 2 HD DVR receivers. Within the 1st week Dish adds 9 new HD stations that I payed to see and asks me to pay to see them
Dish Customer Service:I can definitely understand the frustration, I really can. Truthfully, we at the customer centers didn't know about the HD channels until Tuesday, or the installations may have been able to be changed. However, at this time, all we can really do is go by the system we have setup.
Customer: I understand that this cannot be easy for Dish or it's customers, however new customers should not be treated such as this.
Dish Customer Service:Give me just a moment to see if I can get you to another department that may be able to take care of the cost or do something about the installation.
Dish Customer Service has left the session.
Please wait while we find an agent from the (20) Loyalty-HiL HDesk department to assist you.
Customer: Is there someone else that I can discuss this with before I just pull the plug on this effort
Thank you for contacting the Customer Loyalty Helpdesk, I will be handling your request today. Please give me a few minutes to review the agents previous chat so that I can help you with your issue.
Dish Customer Service:In order to better assist you I will need to access your account. Can you please provide your home telephone number or the 16 digit account number listed on your DISH Network bill statement?
Customer: #####
Dish Customer Service:Thank you. Your patience is greatly appreciated.
Customer: no problem
Dish Customer Service:Thank you for holding, I see your a new customer and were trying to be setup on the 'Eastern Arc' to recieve the expanded HD line up. I can certainly help you today, please make a note of my Agent ID 'DC0' as a record of our conversation.
Customer: ok, I hope you have had the chance to review the chat I had with ….
Dish Customer Service:Yes sir, unfortunately at this time the Technician Visit cost cannot be adjusted; as a new customer with the service plan that is 15$. I can get you Cinemax/Starz free for 3 months on top of your current programming this is a 66$ value as incentive for your satisfaction with this.
Customer: I was unaware as a new customer that there were any installation charges
Dish Customer Service
epending on the configuration you setup with there could be an installation cost. I show with your setup there was a 100$ charge for the 2nd 722 reciever that you had paid upfront.
Customer: Yes and I had to pay $55 for an optional OTA module. In my eyes the initial installation was not properly done to supply me with the equipment to receive the services I am paying for.
Dish Customer Service:The OTA antenna provides you services through an independent carrier not Dishnetwork.
Customer: yes I am aware of that
Customer: Dish set up this account as a Western Arc account. They did not do a proper site survey to see that I had LOS to western Arc birds. Dish is trasmitting my HD locals on the 61.5 but my SD locals on the 110. The proper installationwould be a western Arc if I had LOS to 129.7. But in my location an 1000.4 EA setup with a wing @ 110 is required. That is not what Dish installed.
Customer: That should read " the proper installation should a Eastern Arc..."
Dish Customer Service:Unfortunately I dont believe the 110 can be setup as a wing dish.
Customer: The only 2 configurations I came up with today were a WA Dsih 1000.4 with a wing @ 110 or a Dish 500 @ 110/119 and a Dish 500 @ 61,5/72.7
Dish Customer Service:I apologize for the delay. We are currently experiencing a high chat volume. Thank you for your patience. I'll be with you as soon as I can.
Customer: I only expect to be provided with an inital setup as a new customer that will support current and future Dish programming. This is not what I have now because within 6 days of being a customer I cannot view your latest 9 additional HD channels. And I don't expect to have to pay anymore for this capability.
Dish Customer Service:Unfortunately I dont believe either of the configurations you mentioned are possible.
Dish Customer Service:We can get you the Eastern Arc migration, this would be 15$. I can get you Cinemax/Starz free for 3 months on top of your current programming this is a 66$ value as incentive for your satisfaction with this.
Customer: Can I speak to a supervisor please
Dish Customer Service:Unfortunately I am the last level of support available through this internet customer support portal. To speak with a supervisor I recommend calling 1-888-683-6074 (this is a direct number to a specialist), you can request a supervisor from any Agent.
Customer: So basically, Dish cannot provide me with equipment to recieve the services I am paying for.
Dish Customer Serviceishnetwork is certainly appreciates you as a customer and is providing the equipment for the services your paying for; Dishnetwork also reserves the right to add, remove and change packages and channel tiers at anytime.
Customer: goodnight
Dish Customer Service:I am sorry we were not able to get that to your satisfaction, please contact back when your ready to have the migration setup. Since you have indicated there is nothing else I can do for you today the chat session will now be ending. Thank you for being a DISH Network customer, have a great night Mr. …..
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I figured I would give Dish a call to see if they would like to fix my issues, they will but it's going to cost me. Read on.....
Please wait while we find a representative to assist you. In order to ensure we are providing you with the highest level of customer satisfaction, this conversation will be recorded.
Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me a moment to access your account and review the information you have already provided.
Dish Customer Service:Thank you for choosing Dish Network. My name is…with Advanced Technical Support. How may I assist you today?
Customer: I cannot get the 9 new HD channels
Dish Customer Service:I'm definitely sorry about that. Give me a moment to look over everything and see if we can figure out what's going on.
Customer: I only have dishes pointed @ 110/119 & 61.5
Dish Customer Service:Okay, thank you. I was looking over the orbital locations of the new channels and see that they are off of 129. Give me a moment to see what we need to do to get that taken care of for you.
Customer: I don't think I can see 129, would a EA work
Dish Customer Service:They are showing up on the EA satellite orbits.
Customer: I would still need a wing to 110 for Buffalo SD locals
Dish Customer Service:Shouldn't be an issue truthfully. Give me a few moments to see how to best setup that install.
Customer: sure
Customer: Let me add I have been a Dish customer for 6 days
Dish Customer Service:I do see that on the account. I'm checking right now to see how to swap the account to an EA account.
Dish Customer Service:Sorry for the wait. Still checking into that.
Customer: ok
Dish Customer Service:I can setup the installation for you. The Service Plan on your account would make the installation only $15.
Customer: I am a new customer of less than 1 week and this issue is Dish Networks solely to install equipment that will provide me with the service I am paying for.
Dish Customer Service:The account is currently a Western Arc installation due to the fact that all locals are not available on the Eastern Arc satellites. To setup a different installation would be considered additional work, which would have carried a cost at the time of installation as well. Based on that, to setup the installation, it would carry a secondary cost, but only $15.
Customer: basically I don't see it being fair that I should have to pay anything to have a initial installation setup for the services I am paying for.
Dish Customer Service:I can definitely understand. However, the installation would differ from the one the account was setup for at the time of installation. Additional installation outside of the initial installation does carry a cost.
Customer: Dish set up the account as a Western Arc account and maybe tat was thier mistake to be begin with. They did not do a proper site survey to see that I had LOS to western Arc birds.
Dish Customer Service:Setting the account up under a Western Arc isn't a mistake due to the fact that all local channels are not available under the Eastern Arc installation. Just like you said, you'd still need the 110 for the locals. That makes it a WA installation.
Customer: Well I am screwed because my SD locals are in the Western Arc and my HD locals are in the Eastern Arc
Customer: Is that my (the customers) fault?
Dish Customer Service:It's not your fault, sir. The correct installation for that case is a Western Arc installation with 129 for the HD channels. The system sets up the installation based on the channel locations and orbital slots needed. Since your location has no line of sight for the 129, they chose to use 61.5. However, the installation itself would still be a WA installation.
Customer: I have already had to purchase a OTA module for a 722k and have Dish send me out the proper remotes for a 722k. It just has been a bad week. And now this. It's not the $15 it is the principal, I have signed up with a company to provide me with a service and the equipment to receive the service. AT 250 + HD+ Plat HD, 2 HD DVR receivers. Within the 1st week Dish adds 9 new HD stations that I payed to see and asks me to pay to see them
Dish Customer Service:I can definitely understand the frustration, I really can. Truthfully, we at the customer centers didn't know about the HD channels until Tuesday, or the installations may have been able to be changed. However, at this time, all we can really do is go by the system we have setup.
Customer: I understand that this cannot be easy for Dish or it's customers, however new customers should not be treated such as this.
Dish Customer Service:Give me just a moment to see if I can get you to another department that may be able to take care of the cost or do something about the installation.
Dish Customer Service has left the session.
Please wait while we find an agent from the (20) Loyalty-HiL HDesk department to assist you.
Customer: Is there someone else that I can discuss this with before I just pull the plug on this effort
Thank you for contacting the Customer Loyalty Helpdesk, I will be handling your request today. Please give me a few minutes to review the agents previous chat so that I can help you with your issue.
Dish Customer Service:In order to better assist you I will need to access your account. Can you please provide your home telephone number or the 16 digit account number listed on your DISH Network bill statement?
Customer: #####
Dish Customer Service:Thank you. Your patience is greatly appreciated.
Customer: no problem
Dish Customer Service:Thank you for holding, I see your a new customer and were trying to be setup on the 'Eastern Arc' to recieve the expanded HD line up. I can certainly help you today, please make a note of my Agent ID 'DC0' as a record of our conversation.
Customer: ok, I hope you have had the chance to review the chat I had with ….
Dish Customer Service:Yes sir, unfortunately at this time the Technician Visit cost cannot be adjusted; as a new customer with the service plan that is 15$. I can get you Cinemax/Starz free for 3 months on top of your current programming this is a 66$ value as incentive for your satisfaction with this.
Customer: I was unaware as a new customer that there were any installation charges
Dish Customer Service
epending on the configuration you setup with there could be an installation cost. I show with your setup there was a 100$ charge for the 2nd 722 reciever that you had paid upfront. Customer: Yes and I had to pay $55 for an optional OTA module. In my eyes the initial installation was not properly done to supply me with the equipment to receive the services I am paying for.
Dish Customer Service:The OTA antenna provides you services through an independent carrier not Dishnetwork.
Customer: yes I am aware of that
Customer: Dish set up this account as a Western Arc account. They did not do a proper site survey to see that I had LOS to western Arc birds. Dish is trasmitting my HD locals on the 61.5 but my SD locals on the 110. The proper installationwould be a western Arc if I had LOS to 129.7. But in my location an 1000.4 EA setup with a wing @ 110 is required. That is not what Dish installed.
Customer: That should read " the proper installation should a Eastern Arc..."
Dish Customer Service:Unfortunately I dont believe the 110 can be setup as a wing dish.
Customer: The only 2 configurations I came up with today were a WA Dsih 1000.4 with a wing @ 110 or a Dish 500 @ 110/119 and a Dish 500 @ 61,5/72.7
Dish Customer Service:I apologize for the delay. We are currently experiencing a high chat volume. Thank you for your patience. I'll be with you as soon as I can.
Customer: I only expect to be provided with an inital setup as a new customer that will support current and future Dish programming. This is not what I have now because within 6 days of being a customer I cannot view your latest 9 additional HD channels. And I don't expect to have to pay anymore for this capability.
Dish Customer Service:Unfortunately I dont believe either of the configurations you mentioned are possible.
Dish Customer Service:We can get you the Eastern Arc migration, this would be 15$. I can get you Cinemax/Starz free for 3 months on top of your current programming this is a 66$ value as incentive for your satisfaction with this.
Customer: Can I speak to a supervisor please
Dish Customer Service:Unfortunately I am the last level of support available through this internet customer support portal. To speak with a supervisor I recommend calling 1-888-683-6074 (this is a direct number to a specialist), you can request a supervisor from any Agent.
Customer: So basically, Dish cannot provide me with equipment to recieve the services I am paying for.
Dish Customer Service
ishnetwork is certainly appreciates you as a customer and is providing the equipment for the services your paying for; Dishnetwork also reserves the right to add, remove and change packages and channel tiers at anytime. Customer: goodnight
Dish Customer Service:I am sorry we were not able to get that to your satisfaction, please contact back when your ready to have the migration setup. Since you have indicated there is nothing else I can do for you today the chat session will now be ending. Thank you for being a DISH Network customer, have a great night Mr. …..
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So close but no joy
So I look at my 61.5 dish and it is a Dish 500. I think to myself excellent, all I need to do is mount my spare Dish pro LNB set the skew, az and elev to a EA and I should be able to pickup 72.7 and 61.5.
I trace back the spare cable from that Dish that I will use to find out that some installer cut the connector off the cable 2 feet from the DPP44 switch.
Why!!!
So I look at my 61.5 dish and it is a Dish 500. I think to myself excellent, all I need to do is mount my spare Dish pro LNB set the skew, az and elev to a EA and I should be able to pickup 72.7 and 61.5.
I trace back the spare cable from that Dish that I will use to find out that some installer cut the connector off the cable 2 feet from the DPP44 switch.
Why!!!
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