The dual tuner is not Dish branded. As a matter of fact it has no branding whatsoever.
New Dual Tuner OTA Adapter
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The dual tuner is not Dish branded. As a matter of fact it has no branding whatsoever.
There is no requirement for a written warranty but there are laws governing a implied warranty atleast in California.
Correct. In the case of this dual-tuner dongle, even if all 'evidence' points to Happague as being the 'manufacturer' (hell, they may have someone else actually manufacturing it !!), you can't contact them for help, warranty, replacement, etc. They will play dumb, even if they know they in fact produce it, and tell you, "sir, this isn't one of our products. It appears to be from Dish Network, so you would need to contact them. I can locate their phone number for you, if that will help".
If someone tries pointing out "USB identifier" numbers and what-not, it will mean nothing to the average service rep.
Neither of those will work because it's similar to video cards using ATI/AMD or nVidia for example. Both ATI/AMD have their own video cards that are made by them and sold as retail products with a display box that comes with a warranty and then you have the cards that are made by them that only come in a anti-static bag without the box which are considered OEM versions and do not come with a warranty other than the merchant you bought it from. No matter what, ATI/AMD will not honor the warranty on the OEM model. Same with nVidia, nVidia does not make their own graphic cards as even the chips just like ATI/AMD are made by Taiwan Semiconductor aka TSMC, all nVidia does is provide a reference diagram and other companies makes boards based on it and brand it as their own with the model called nVidia and they are the ones who provide the warranty. Even for hard drives and talking about bare internal drives, there is the retail version which comes with a manufacturer version and then there is the OEM version like the ones inside a Dell computer that does not have a manufacturers warranty but only one from Dell or whoever the computer came with. You can buy the bare drive from stores too which only has a warranty provided by the stores. When you call the manufacturer of the hard drive in question even though it has the same exact make/model number, there is no warranty and they have no liabilities at all since it's the vendor who provides the warranty and not them which is also another reason they get the parts cheaper as it costs less.
All of the 'marketing' pictures showed it with the Dish logo. There was a thread where members were posting pictures of theirs but I can't find it now. The listing at Dish Depot shows the logo too.
Something is rotten in Denmark. Dish is trying to pull a fast one on us.
Should I paste the photo of the Dish logo onto the module and then they will fix it?
Obviously I don't or I would know if the shipped models have a logo.
This is really odd.... It's another possible explanation why Dish doesn't sell them though. But JSheridan has said his Dish equipment supplier has them and is shipping them to Dish installers, retailers, etc.
This is really odd.... It's another possible explanation why Dish doesn't sell them though. But JSheridan has said his Dish equipment supplier has them and is shipping them to Dish installers, retailers, etc.
Folks it is a $60 electronic item with no moving parts. Chances that is will have a manufacturing defect are very low. If you have a need for it buy it. Worst case scenario if you happen to be the 1 in 500 or more that it flakes on after 6 months you are out $60 buy another and move on life is to short.
Seems to me that quite a few people here are reporting issues.
You are very generous with other people's money.
If they can't afford to replace a $60 device, then they should probably hold off being beta testers until Dish sells the device directly.
How many dual-tuner module owners signed up as beta testers ? None ? That's what I thought....
The new dual tuner is not a beta test. It is being sold to the general public as new retail
But not by Dish, and Dish apparently doesn't support it.
Has Dish ever advertised this?
Not sure. I heard about the release here, after searching (unsuccessfully) for one of the old Dish branded single tuners.
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