new DSR922 dead

[Corrado]

I came home last night to find my 922 without the clock displayed. I found it to be dead. Tried leaving it unplugged for a while, still nothing. ( power socket OK) No warm up, click or anything. Only in service since Sept 1st. This was a new unit purchased from NPS. Last night they weren't answering phones, only a message stating they were very busy due to satellite changes Nov. 1st and then it hangs up on you.

Most likely it will need to be sent back to Motorola. I had problems with overheating and rebooting early on. I found it was OK without the VC2 mod in it and just left it out.

The curious thing I noticed while looking inside for loose wiring and such, was that the boards inside have LiteON etched on them.

I guess the upside is that I ordered one of those DSR410 units from Skyvision yesterday for my dad. I guess I will need it for the time being.
I'll let everyone know how it works.

 

[Kb Cool]

I'd try disconnecting all cables from it then see if it will boot.
If not then send it back for warranty.

 

[chefwan]

that shouldnt have anything to do with it. i'd pack it up and send it back. i dont think it just cuts off like that because of wiring. mine never did and it was 3 yrs old when i first got it

 

[john green]

Best to just return it for another at this point.

 

[Corrado]

I was finally able to get in contact with a live person a NPS. They said they will send me a prepaid UPS label to my business address and I can ship it from there. Scheduled pickup tomorrow.

I expressed I bought a new unit and expected another new not rebuilt unit. According to them my 922 must be checked first in case a something simple before another one could be shipped.

No estimate for turn around time. Last summer I lost 2 months of my paid sub. They gave me 3 months free open programming with all premiums. I'll inquire about the remaining month when I get the unit back. NPS is very good about that.

 

[chefwan]

good luck man i hope you get it back asap. i know how things like that go

I was finally able to get in contact with a live person a NPS. They said they will send me a prepaid UPS label to my business address and I can ship it from there. Scheduled pickup tomorrow.

I expressed I bought a new unit and expected another new not rebuilt unit. According to them my 922 must be checked first in case a something simple before another one could be shipped.

No estimate for turn around time. Last summer I lost 2 months of my paid sub. They gave me 3 months free open programming with all premiums. I'll inquire about the remaining month when I get the unit back. NPS is very good about that.