I just looked at the Directv website before work and there is a new Directv Hd on the left with all the new priframming coming.
New Directv HD on their website
- Thread starter Bigguy
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Software update
Last night, my wife noticed we couldn't access our HD channels so she called D*. I'm not sure I believe this, but the CSR she got told her that they had just updated the software for the new HD channels and some customers would have to call to get them to reset something. Just wondering if anyone else had anything like this happen in the last 2 days or if this was just BS.
Rob
Last night, my wife noticed we couldn't access our HD channels so she called D*. I'm not sure I believe this, but the CSR she got told her that they had just updated the software for the new HD channels and some customers would have to call to get them to reset something. Just wondering if anyone else had anything like this happen in the last 2 days or if this was just BS.
Rob
Looks like good news to me
i had to have one hd dvr reset wednesday afternoon. the screen suddenly went blank and then it said to call directv to activate.
I spent a good 25 minutes on the phone with a CSR yesterday as all of my new receivers (1 HR20 and 2 H20s) "lost" their access to so called premium HD content. I still have an HR10 on my account and that box didn't lose access to anything. Apparently they were updating their systems and for some reason some of us with old accounts didn't have our programming access set up correctly. I was able to receive all my locals in HD and the non-premium stuff was coming in fine. The CSR finally realized that it was a problem on their side after having me restart my boxes, so hopefully they received enough calls about this and know what to do.
So if you've already been paying you should not lose access.
So if you've already been paying you should not lose access.
I have yet to understand the new programming packs. IMO if you get the SD channel now then you should get the HD channel if you have HD access. I still have total choice plus, HBO, SHO, HD access and DVR service. It also make zero sense to have an HD Dvr package that doesnt give you premiums at a discount or a premier package that makes you pay for DVR service. Its just nickle and diming IMO.
not sure if anyone is grandfathered but according to the website
Family Package - Food, HGTV, Nat'lGeo HD, Nick HD, Science HD, Weather Channel HD plus locals
Choice - you get 29 new HD channels + ones you have now + locals
Choice Xtra - 37 new HD channels
Plus HD DVD - 37 new HD channels
Premier - 49 new HD channels
Maybe somebody a bit more time could list the difference between the packages
Family Package - Food, HGTV, Nat'lGeo HD, Nick HD, Science HD, Weather Channel HD plus locals
Choice - you get 29 new HD channels + ones you have now + locals
Choice Xtra - 37 new HD channels
Plus HD DVD - 37 new HD channels
Premier - 49 new HD channels
Maybe somebody a bit more time could list the difference between the packages
Both my father and I had the same issue......the csr told me it had to do with changes made to the account....i told her we didn't....she then said it was a systemic issue throughout
Does anyone notice that HDNet and HDNet Movies only show up under existing HD channels within the ALL HD Channels section "and" the Premier Package sections. The HDNet channels aren't listed in any way in any other package but the premier package.
If you look under packages and select the premier package you see HDNet under current available channels but if you click on the Plus HD DVR package it no longer lists HDNet as a current channel available with the package.
Pictures are below of what I'm talking about. I believe this list has quite a few mistakes as far as channel groupings with packages go.
If you look under packages and select the premier package you see HDNet under current available channels but if you click on the Plus HD DVR package it no longer lists HDNet as a current channel available with the package.
Pictures are below of what I'm talking about. I believe this list has quite a few mistakes as far as channel groupings with packages go.
Attachments
There appear to be some errors. HBO-W HD is also listed as available now, and it currently is not.
That is how the channels will look once they launch the new HD packages. I talked about in other threads,existing customers will most likely be grandfathered in and get the HDNEt etc as long as you subscribe to HD package. Atleast that's my take on it.
GOBX:
I called earlier this AM EDT and this nasty D* CSR(a he) told me that those movie channels will cost $4.99 extra. That is what I understood from that character. I hope I'm wrong.
Thanks
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