I am looking to get back into D*, ok. So I called and got a CSR and asked what kind of specials that had. Told them I was a SUB 3-4 years ago blah blah. Told CSR I was interested in HD and DVR. She couldn't give me any deals so she transfered me to retentions. I talked to a guy (I have his name if anyone knows him so I could strangle him) told him what I wanted HD, DVR multi room setup blah blah. I asked for a 3 room setup with DVR. He couldn't do that. So I asked about a 2 room setup. Well, for a 2 room setup he could give me 1 rec. and 1 DVR. Only "problem" was they would have to do it in 2 different installs. First install would be the regular rec, so I was "back" with D*, then I could "upgrade" to DVR since I would then be a SUB. Retention guy told me to just hook up reg. rec. to your living room TV, then on the 2nd install, they will move that rec. to other room and install the DVR on main living room TV. All equipment and install was supposed to be free according to the Retention guy.
First install was a piece of cake. Installer changed out old dish. Installed new LNB and hooked up new rec. Did not have to run a line or anything because of old wiring etc. Dude was done in 10min including calling D* to setup account. That was Wed.
Today (Friday), the second installer came to hook up the DVR. Installer walks in, tell him that the reg. rec. goes in the kids room on other side of the house and the DVR goes on the big screen in the living room. He procedes to tell me that it will be $75 to drop a line in the kids room and $75 to run second line to the DVR!!! WHAT THE F? $150 bones!!! D* never told me ANYTHING about paying for installation!! Retention guy said it was part of the deal!! So I get some people from D* on the phone. First CSR. Then Retentions. Then Retention Manager. The RM tells me that dropping a line is a "custom install"!?!? How is that custom? Doesn't every new SUB need a lined dropped? She then procedes to tell me that if I want I could have the installer drill a hole thru my exterior wall and install it that way?!?! ARE YOU KIDDING ME?!?! What is wrong with these people? I live in a house to keep things out...not to drills holes all over the exterior to allow things in? (exageration I know)...I was furious!! She then told me that "you really don't need 2 lines to the DVR". My installer was laughing at her. Why would I not want the DVR to perform as intended without the second line? If that is the case I would just keep my VCR.
Anyways I asked to speek to the RM's boss. She told me someone would contact me in 24hrs. I am seriously thinking about calling it quits and going back to ----hold your breath------CHARTER or maybe switch over to DISH. They just had an add on radio for a free HD/DVR rec and free installation.
I am open to suggestions if this big-wig ever calls me...I am so pissed!! My keyboard is taking a pounding as I type this. Suggestions please!!! Anyone?!?!
Oh yea, did I mention I missed a half day at work waiting for the installer to show up between 1pm and 5pm. He showed up 15min before 5, but wasn't late. I was also nice enough to move the hugh ET center surrounding my big screen and the furniture in the kids room so he could install faster!
Please...someone give me some good news!?!?!?! Anyone...
First install was a piece of cake. Installer changed out old dish. Installed new LNB and hooked up new rec. Did not have to run a line or anything because of old wiring etc. Dude was done in 10min including calling D* to setup account. That was Wed.
Today (Friday), the second installer came to hook up the DVR. Installer walks in, tell him that the reg. rec. goes in the kids room on other side of the house and the DVR goes on the big screen in the living room. He procedes to tell me that it will be $75 to drop a line in the kids room and $75 to run second line to the DVR!!! WHAT THE F? $150 bones!!! D* never told me ANYTHING about paying for installation!! Retention guy said it was part of the deal!! So I get some people from D* on the phone. First CSR. Then Retentions. Then Retention Manager. The RM tells me that dropping a line is a "custom install"!?!? How is that custom? Doesn't every new SUB need a lined dropped? She then procedes to tell me that if I want I could have the installer drill a hole thru my exterior wall and install it that way?!?! ARE YOU KIDDING ME?!?! What is wrong with these people? I live in a house to keep things out...not to drills holes all over the exterior to allow things in? (exageration I know)...I was furious!! She then told me that "you really don't need 2 lines to the DVR". My installer was laughing at her. Why would I not want the DVR to perform as intended without the second line? If that is the case I would just keep my VCR.
Anyways I asked to speek to the RM's boss. She told me someone would contact me in 24hrs. I am seriously thinking about calling it quits and going back to ----hold your breath------CHARTER or maybe switch over to DISH. They just had an add on radio for a free HD/DVR rec and free installation.
I am open to suggestions if this big-wig ever calls me...I am so pissed!! My keyboard is taking a pounding as I type this. Suggestions please!!! Anyone?!?!
Oh yea, did I mention I missed a half day at work waiting for the installer to show up between 1pm and 5pm. He showed up 15min before 5, but wasn't late. I was also nice enough to move the hugh ET center surrounding my big screen and the furniture in the kids room so he could install faster!
Please...someone give me some good news!?!?!?! Anyone...