Well...
Charter comes out yesterday around 12:30. Two guys in two pick-up trucks. They look around confused as to where to do their work. They didn't have my credit card on file so they could not give me my DVR. I complain and told them that I gave the info to the CSR. He calls to confirm. It gets confirmed. Then he says "You are lucky that I have one in my truck.". Wonderful. How lucky I am. He gives me a MOXI. I don't know what a MOXI is yet. I hope it's good. Anyway, he installs cables and boxes outside and then comes in to do the wiring inside. He takes out all of the cable connected to the DirecTV dish and puts in his own cable.
THREE HOURS LATER...
He can't get the DVR to work right. It will not receive any channel or guide info. He gets up on the ladder and looks at the lines and the tap on the street. He says that the signal is too weak coming into the house. He says that someone who has cable down the street might of had power increased into their house by "stealing" my power because I didn't have cable at the time. Isn't that loverly? He tells this to his boss. His boss tells him to check all of the cables he put into the house. He goes into a rage and tells me that his boss is a goody-to-shoes Christian that he can't stand dealing with. I tell him that I am a Christian and he just says "sorry". Complaining yet some more, he checks the cables and they are all good. It is now 3:30 and he is complaining that he needed to be home by 3:00 to take care of some problems at home and that he STILL has a job to go do somewhere else. He was complaining about this after 30 minutes of being here. I told him that I understand that BUT I am writing a $109 check today to get the job done. He gets frustrated and looks around like he doesn't know what to do. He says that he needs to get out of here and that there is nothing more he can do, and that he was going to have to take the MOXI box! I said what for? He said "That's policy". I raised hell. He calls his boss to explain the problem and rolls his eyes doing it. He told me that some tech guy will have to come out and increase the signal to the house before the DVR will be able to get channel info, guide info and be able to record.
I said that it better be this evening or tomorrow at the latest. I said it should be by tomorrow at the latest. He confirms the problem with Charter and they say that they can't get anybody out until Tuesday.
So I said, I am paying $109 so that I can't have channel info, guide info or even to record until Tuesday? I ask, "Do you at least have a channel guide?" "Nope. I usually have one in my truck but I don't today." I said to him "You come to install NEW service and don't bring a channel guide?" I asked "How about a manual for the MOXI that I can't really use until Tuesday?" "Nope. We are not allowed to give those out."
!!!!!!!
He was in such of a rush to get out of here that he did not take the time to program the remote. I asked if I can keep the book with the codes and instructions. I think you can guess what he said.
I fumed.
I called Charter and raised absolute hell. The CSR laughed at me!!!!!!!!!! He said that "you can view the channels can't you?" I said "Well yes but..". He cuts me off. "Well Tuesday is not that far away. Monday is a holiday and we can't work on Monday. I slammed the phone down in anger. Then I said to myself that I'll just hook my DirecTV DVR back up but forgot and realized that he cut and took out the D* lines. That's just great.
That is my wonderful story of my great start with Charter.
