Keep trying, it doesn't always find it on the first few tries.
Don't know why, just the way it is.
Do you want me to RBR it or shut it off??
I'm referring to the program on the computer, I think your saying that the program is not seeing your rec...
Hit the try again on the computer program...
hang on, let me open mine so I can tell you correctly
edit:
I guess I can't tell you exactly anymore, mine seems to load rather quickly now and doesn't have the buttons it use to have on it.
Sorry I couldn't help you more with this ...