Never Thought It Would Come To This With Dish

[SandFarmer]

Contact your state Attorney General's consumer affairs department and tell Dish Network that you plan to contact them. It might not work, but you could give it a try.

Exactly what I was going to suggest. But call Customer Retention first and just tell them you need a copy of the report that outlines the "infestation" so that you can include it with your complaint. If there isn't one, get the name and number of the person that you are talking to. That tends to make them very nervous and things start happening. And by all means be very calm and overly confident. That makes 'em nuts!

I had a friend do the same thing for another issue and DISH jumped and took incredibly excellent care of my friend. They took care of everything and included a written apology. BBB complaints are sky high for satellite companies, so much so that the Feds and AG's are getting involved for the first time ever. I trust that DISH is a little gun-shy. At least my recent encounter about work that was suppose to be done last November that wasn't got done but by two techs, one more than necessary and a Field Supervisor. No questions asked, just action. Finally.

 

[Bob Haller]

historically the biggest bug problem in all receivers must of been bad code.......

a self inflicted problem E brought on by themselves

if you combine all the griping and moaning about new E policies this year, then their behavior should earn them satellite shattering churn this quarter.

when the beancounters rule bad things happen. I bet the stock takes a dump, and the employees who redesigned E will be given the boot out the door.

 

[Ghpr13]

People who keep suggesting AG need to seriously reconsider their position in this economy. Much like businesses hiring, DISH WANTS your business, it doesn't NEED your business. They have 14M other people to draw income from if you bail.

If you make yourself a "complainer" or worse, do something to get yourself marked as such, they're just as liable not to "hire" your business. Again, they don't need you and at some point you spending their time will exceed the cost of your worth as income to them.

Business is business. If you make it personal, don't be surprised if they do the same.

I respectfully disagree. That "don't be a complainer" thinking is why these companies have this " we can do or say anything" attitude these days. The OP can't just roll over on this. Dish is stating that his returned receiver was so infested that it: 1) either caused the breakdown, or 2) was unrepairable. Either way Dish needs to provide proof of this. Their "word" isn't enough.

I say contact the ceo division first, then if the OP doesn't get a resolution, type out a complaint letter to the AG, with copies to Dish resolution department and to Charlie.

When I had problems with Insight on them changing the terms of what they offered me to upgrade to HD, I hunted on the web until I got Michael Willner's office phone number, then I called and spoke to his secretary about my problem. I backed it up with an email to Mr. Willner. That afternoon I received a call from the head manager of the Louisville location and everything was ironed out.

I agree that you have to pick your battles, but at the same time you can't just let them have the upper hand. Specially, when it comes to something where there should be physical evidence of what they are stating.

Ghpr13

 

[vaylon]

I have been working on electronics for decades now and it still surprises me how many insects, usually roaches, get into the insides of everything electronic.

They love the heat and it makes a perfect incubator for their eggs.

And the really odd thing was, some of the nastiest pieces I ever dealt with cam from some of the cleanest houses.
Also, if you live in a gulf coast state? You have them in there regardless of how much you clean or spray.

But although they are nasty and still give me the shivers. I have never seen even the worst bug infestation cause a breakdown. Specially in todays solid state electronics. Maybe on some of the old VCR's, where the critters would clog a gear or lay tons of eggs across a circuit. But most of todays circuit boards have a protective layer to defend against this very common problem.
I think dish is just being sh!tty and its not uncommon with dish or Direct.
The next worse thing that can happen is to send back a receiver without a tracking number or delivery code. You have about a 70% chance that they will say they never received it.
My sister in law works in USPS claims and she says the percentage of "not received" claims from both dish and direct is unreal. But it's just on those who sent it by parcel post without a tracking number.

You guys have made me squirmy now. So I guess today will be electronics cleaning day.

 

[fenderho1]

Start writing letters to Charle Ergan and tell him of your experiance. This company as much as I have a personal axe to grind with them is usually good at taking care of escalated complaints.

 

[Scherrman]

It sounds like a pretty raw deal but I'm not sure what you can do. It's kind of your word against theirs. If they destroyed it they have know way of proving the infestation to you. I would think as a company you should just take the customer's word for it and refund the money. At least thats what I would do if I couldn't prove it.

 

[Bobby]

It sounds like a pretty raw deal but I'm not sure what you can do. It's kind of your word against theirs. If they destroyed it they have know way of proving the infestation to you. I would think as a company you should just take the customer's word for it and refund the money. At least thats what I would do if I couldn't prove it.

If they have no photo documentation to prove it they don't stand a bugger of a chance in a suit.... Anybody can write anything, that doesn't prove anything...

 

[Ghpr13]

If they have no photo documentation to prove it they don't stand a bugger of a chance in a suit.... Anybody can write anything, that doesn't prove anything...

You are right to a point, but if Dish has a certain check in procedure on ALL returned receivers, then they could at least provide some kind of documentation.
What I'm saying is that if EACH returned receiver's SN is written down and verified, then the next step is to document the problem, then disassemble the receiver, documenting the condition inside & out, then they would have a case, but the key is they would have to prove that ALL receivers returned, or at the very least, ALL PROBLEM receivers returned go through the same procedures. Then it's not just a "Their word against my word". Dish can't jump pick at random returned receivers and disassemble them, then blame it on the sub.

Ghpr13

 

[r10fret]

If you still have the receiver number call up and verify status, I bet it has already been re-deployed, and the cardboard box was probably reused so many times it was invested. Just more of that dish-honesty and dish-ception!

 

[Hall]

If you still have the receiver number call up and verify status, I bet it has already been re-deployed...

That would be real interesting if that had occurred !

 

[whatchel1]

Nice to see you joined the NHS before long we will be a big organization. Howling is going the way of the Bobsey twins. Out the door.

 

[Bob Haller]

claude of dishstore may have access to that info

 

[Hall]

Hehe, I wonder if Bob's comment is directed at either of us (myself or whatchel1) ? We won't know...

 

[Big Dawg 23]

That's a good idea. I think that's my best avenue for resolution. Having worked in subs homes, I can understand their policies. But "one size fits all" doesn't always work. Thanks for the advice, I'm confident they can help.

I suggested this route. I had to do this when I returned my equipment and they claimed it was never received. I had POD from UPS on tags they sent. I found out about getting charged when I attempted to use my check card and it was denied. Dish took it upon themselves to keep my bank account number and routing that they used ACH they equipment and Dish charged.

I emailed Charlie Egren and about 48HRS later a call and email came from they Customer service Satisfaction group.

Other option is cancel and account you have used with Dish so they can not Auto draft the payment. Then allow them to place your account with a collection agency. The resort to FDPCA rules with send a formal letter within 30 days of your letter on demand of payment asking for proof of charges. Tell them you will need 30 days to respond to the proof to counter. Then return a second letter(all certified) saying you need photos and proof of the failure.


Second option is an extreme one. You will likely be done with emailing Charlie.

 

[Bob Haller]

Hehe, I wonder if Bob's comment is directed at either of us (myself or whatchel1) ? We won't know...

my comment was directed to see if claude could find out if the box infested and ruined had been already redeployeed

 

[TheKrell]

If you still have the receiver number call up and verify status, I bet it has already been re-deployed...

I fail to see how this will help the OP. After Echostar cleaned out the ladybug infestation and replaced the disk, why wouldn't they redeploy?

 

[Hall]

I fail to see how this will help...

You also failed to read the OP's post.

 

[dishcomm]

I need some SOUND advice from anyone who can help. I just got my latest statement in my e-mail box. I can't remember the last time I actually looked at one but thankfully I did this morning.

My bill was $422!!! Um, ok, what the hell. So I log into the account and sure enouh there is a $300 charge for a damaged receiver I returned a few weeks back. So I call a CSR (actually got an English speaking rep this early) to find out what's going on. Im keeping calm because I know "jumping up and down screaming someone is an idiot" will get me no where (please note that I've been installing Dish/Direct for a dozen plus years). Within moments, my face turns red with anger and, more importantly, embarrassment. She tells me the account has been noted that my 722 was customer caused damage because of insect infestation! OMG! You're kidding right! You have NO IDEA just how anal I am about keeping things clean and organized - I drive my wife and two kids nuts constantly. I could go into detail but suffice it say, I DO NOT have a "bug" problem. I ask her to send me some kind of proof - pictures, a written report, something. Sorry sir, we have no such thing. You can now tell she's reading from a script about when equipment comes back in, they immediately destroy it for bio-hazard reasons. OK, I can understand this, I'm a fairly intelligent guy, they dont want a box full of roaches being loosed upon their facility so they take measures. Makes sense to some degree, I do Dish-N-It-Up's all too often where I pack the receiver in a trash bag so the bugs from the customer's house do not get in my vehicle.

The thing is, I don't have a bug problem AT ALL of ANY kind. They have no proof at all and refuse to offer anything other that a stupid script over and over about bio-hazard. So I'm just supposed to accept ths blindly and pay the fee. I've been with them for 14 years as a customer - at present, I have three 722's and two 510's active. They get a PILE of $$$ from me every month for years on end. I don't get a call from them or ANY kind of proof at all and this is bullsh*t. What recourse do I have to fight this? I don't WANT to switch to Direct but I've been slapped in the face - what else can I do? This is just so embarrassing! That's really my biggest issue (aside from paying $300 for a 722 where the hard drive failed). The ONLY thing I can think of isa few years back, the area I live in had an unbelievable problem with ladybugs. They were EVERYWHERE. They were in EVERYTHING. Finally, something was done about it locally and I even had an exterminator come and treat my house for them specifically. Given that they got into every thinkable nook and cranny of everyone's home in a 50 mile radius, I'll concede that "maybe" there "might" have been some dead carcasses in the receiver. I haven't seen a live one for probably a year in between when they were active and the time my 722 finally played out. There is NO WAY those dead lady bugs, if there was any in the case, had anything to do with it. Besides, they're ladybugs - not roaches, or fleas, or whatever.

Bottom line, is they've offered me NOTHING but pay this fee or else. This is crap. I want proof of some kind that I had an infested 722 and that said infestation caused the hard drive to fail. A few dead lady bugs at best had nothing to do with this.

Oh, this makes me wanna puke. What do I do when customers ask me who's better, Dish or Direct? I've ALWAYS said Dish Network. Don't know that I'll say that anymore. Don't know what I'm gonna tell these 4-5 people I meet day in and day out.

If you are in the business then you can find the number for Executive Resolutions.
Call them and find out if they will provide proof.
If they balk or refuse, alert them to your next call to the BBB and your State's attourney general's office to file an offical complaint agianst Dish Network.
Then call the issuing bank that is tied ot the credit card account you used to lease the equipemnt. Tell them there is a dispute and to deny all charges from Dish Network on this matter.
I'd even go so far as to close the account. Do not be concerned about taking a ding on your credit score. Closing an account may reduce your score by 10 pts but that goes away quickly.
You are not defenseless against this ridiculous and arbitrary charge.

 

[dishcomm]

People who keep suggesting AG need to seriously reconsider their position in this economy. Much like businesses hiring, DISH WANTS your business, it doesn't NEED your business. They have 14M other people to draw income from if you bail.

If you make yourself a "complainer" or worse, do something to get yourself marked as such, they're just as liable not to "hire" your business. Again, they don't need you and at some point you spending their time will exceed the cost of your worth as income to them.

Business is business. If you make it personal, don't be surprised if they do the same.

The alterantive being what? Just sit there and take it/ get fleeced for $300?!!!!!
Large compnaies depend on go along to get along lemmings that won't rock the boat.....

 

[dishcomm]

I have been working on electronics for decades now and it still surprises me how many insects, usually roaches, get into the insides of everything electronic.

They love the heat and it makes a perfect incubator for their eggs.

And the really odd thing was, some of the nastiest pieces I ever dealt with cam from some of the cleanest houses.
Also, if you live in a gulf coast state? You have them in there regardless of how much you clean or spray.

But although they are nasty and still give me the shivers. I have never seen even the worst bug infestation cause a breakdown. Specially in todays solid state electronics. Maybe on some of the old VCR's, where the critters would clog a gear or lay tons of eggs across a circuit. But most of todays circuit boards have a protective layer to defend against this very common problem.
I think dish is just being sh!tty and its not uncommon with dish or Direct.
The next worse thing that can happen is to send back a receiver without a tracking number or delivery code. You have about a 70% chance that they will say they never received it.
My sister in law works in USPS claims and she says the percentage of "not received" claims from both dish and direct is unreal. But it's just on those who sent it by parcel post without a tracking number.

You guys have made me squirmy now. So I guess today will be electronics cleaning day.

That's fine and dandy. Also beside the point. Dish is refusing to provide proof the receiver was insect infested.