Consider if all that was true, Dish wouldn't have put the app on their equipment at all.
Netflix not working on Hopper 3 - ongoing 8 month old issue
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Im just saying conflicting factions in a company could explain why it's so half assed. I could be wrong, I'm just putting it out there.Consider if all that was true, Dish wouldn't have put the app on their equipment at all.
If they didn't care how or what we watched, why not include a Hulu app and watch on demand with that. At least they could provide one that doesnt work right.
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From memory.... I understand there are about 1 million Hopper 3's that have Netflix Credentials entered. If all of these folks Netflix was not working on the Hopper 3... well this is the place you would hear about it.
About the only issue I have with the Hopper 3 is sometimes I do not see 4K titles, and to fix that I reboot it.
I would try going into the settings an resetting the Hopper Netflix settings. As it should work and is working for most everyone else.
About the only issue I have with the Hopper 3 is sometimes I do not see 4K titles, and to fix that I reboot it.
I would try going into the settings an resetting the Hopper Netflix settings. As it should work and is working for most everyone else.
First year (or so) of my Hopper 3, had a lot of problems with Netflix. Buffering up to 99% & video hung up, but could hear audio. Always needed a power button reset to fix. Used the TV's Netflix for a while, but wife hates switching remotes. But for the last year (or so) all has been well; can't remember the last time I had a issue with the H3 Netflix app.
I've tried the resetting Hopper Netflix back in April as part of Dish's troubleshooting on this issue. Didn't help and so they elevated it to Engineering team. Also, I was not the only one reporting this issue on the official Dish forum.
The reason I use the H3 to access Netflix is because I don't have a Smart TV or streaming stick. In fact, the only reason I got Netflix in the first place is because a free year of Netflix was included in my package when I signed up for Dish.
The reason I use the H3 to access Netflix is because I don't have a Smart TV or streaming stick. In fact, the only reason I got Netflix in the first place is because a free year of Netflix was included in my package when I signed up for Dish.
Well now it’s August
The Netflix app has been updated by Netflix a number of times since April. The software is written by Netflix and they don’t really tell dish what’s changed in it, so dish engineers don’t know anything other than there has been an update.
Please try the reset again and you might just be surprised. As I said about a million people using Netflix on their Hopper 3. We would be seeing a lot more reports of the issue you are having.
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I have had this issue since the day I upgraded to the Hopper 3. Dish just gives me a song and a dance and I gave up. The Joeys seem to work, its the main Hopper unit that fails.
Before someone asks my internet speed is 250 mpbs down, there's no issue with bandwidth coming down.
Before someone asks my internet speed is 250 mpbs down, there's no issue with bandwidth coming down.
Last week, a Dish member responded on the other forum. He suggested a partial H3 reset:
"The partial reset clears any temporary files stored on the receiver and then re-downloads new ones. Most saved timers and recordings are not impacted by the reset, however, Primetime Anytime will be disabled after it completes. If you would like it enabled, you'd need to turn it back on in the menu. Any timers set to begin or currently running would need to be skipped or stopped in order for it to process. The partial reset portion of the work-around can take 20-60 minutes. As soon as it is done, the receivers will need to be left untouched for another hour afterward."
It was a pain since many other settings had to be manually restored but it seems to have resolved my issue. I have been watching Netflix daily for the past week and so far no problems.
"The partial reset clears any temporary files stored on the receiver and then re-downloads new ones. Most saved timers and recordings are not impacted by the reset, however, Primetime Anytime will be disabled after it completes. If you would like it enabled, you'd need to turn it back on in the menu. Any timers set to begin or currently running would need to be skipped or stopped in order for it to process. The partial reset portion of the work-around can take 20-60 minutes. As soon as it is done, the receivers will need to be left untouched for another hour afterward."
It was a pain since many other settings had to be manually restored but it seems to have resolved my issue. I have been watching Netflix daily for the past week and so far no problems.
Your probably correct.
But really the only thing Dish cares about is if you pay your bill. They could care less if you actually use the service.
Netflix app is NOT FIXED. Same old problem occurred last night... stuck on splash screen with previous channel audio. Had to unplug and wait for reboot which also disrupts current recordings. Partial H3 reset was a bust.
And now there is a new twist. After I exited Netflix, all I got was a black screen. DVR button worked but any recording I selected gave me a black screen. I couldn't even view a live broadcast. Had to reboot again.
And now there is a new twist. After I exited Netflix, all I got was a black screen. DVR button worked but any recording I selected gave me a black screen. I couldn't even view a live broadcast. Had to reboot again.
We just upgraded to Hopper 3 and are having issue too, video, no sound.
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Just as in how long ago?? Did your Hopper upgrade to the newest version or was it so recent, it still has the old, preloaded software on it (U514 I think)?
I have found using any Other Netflix app works without any issues, my dvd player has an app, the tv has an app, I just don't use dish anymore than I have to. They just don't seem to be able to fix the bugs. On a side note, Dish is in a race, a race to the bottom.
I have stopped trying to use the Dish Netflix app as well, It locks up and you cannot even log out when using it on the Hopper3, you have to reset the Hopper to get out of it. I took it out of my favorites channel lineup and do not use it. I have roku's that work very will with no issues. It is kind of irritating that they sell it as a plus included on the Hopper but you cannot use it so what is the point?
Y'all might try an experiment. Put your dish equiptment on a separate router than every thing else in the house. See if it is a conflict some where.
At one time I had tried to use it on a Joey 2 and it would lock up after a time and I'd have to reboot. I found this amount of time was about 70 minutes. Back then I resorted to instead chromecast it from my phone. This was pre-Roku.
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I tried this experiment back when I had the Hopper with Sling (same problems) and it did not help, I ran a separate router with an ethernet cable from the main router, and then fed the HWS with ethernet from that router, no change. I have the current Hopper 3 on its own ethernet connection from my current Nighthawk router and all Dish equipment has their own DHCP reservations so that DHCP is not a factor either. I think the app just sucks on Hopper, it is way behind the Roku app as far as functionality, and visually looks older.
