Netflix goes to black on hopper.

[Red_dog]

I have has and super Joey. Netflix works on the Joey, but not the hopper.
I have try the reboot, Chanel 370, the app, none of them work.
The hopper is hard wire to my network and Internet, pandora works and other apps.

So any ideas?

 

[MattG@DISH]

Was this Hopper just installed or anything? Do you ever get an error message?

 

[Red_dog]

Yes, it was install on Saturday,

 

[ChadT41]

Give it til tomorrow. 72 hours is normal.

 

[Red_dog]

To give you an update, if all dish tech support.
They new of the problem, said I might be able to fix it if I do a factory reset.
I said, this in not a good option, then I was told that a fix should be out in 10 days.
I said I will wait, will let you know when fix

 

[ChadT41]

When you go to the app in the menu... What happens exactly?

 

[iwannarock1]

To give you an update, if all dish tech support.
They new of the problem, said I might be able to fix it if I do a factory reset.
I said, this in not a good option, then I was told that a fix should be out in 10 days.
I said I will wait, will let you know when fix

It is a known issue, and they're working on a fix. No timeline on it though.

 

[Red_dog]

It working

 

[IaKnightHawke]

This afternoon when I attempted to get Netflix tuned in for my daughter, the movies she watches most all were error messaged as unavailable try later. When I exited CH 370, I got a black screen and no sound. This happened on a number of channels I tried. The only fix was to reset the hopper. I called Dish as I had this happen for the past 3 weeks now. I was told they are aware of the problem and the engineers are working on a solution. The fix will be download to customers boxes when available. I should have checked here before contacting support.

 

[JSheridan]

Maybe this is the reason we're seeing the HWS S525 software release threads today.

 

[cosmo_kramer]

I've got S525 on my HwS and I still get the Netflix blackout....

 

[jayiw]

This happened to me today for the first time. Froze up the Hopper and had to reboot. Worked ok after that. I do have the latest software.
Jay

 

[VegasVoomer]

This has happened to me twice in the past week. Hit Netflix through the menu button and screen went black. After about 2 minutes the Netflix logo finally appeared and everything work normally.