I just moved into my first house (Manchester, NH) and am looking into getting HD programming. Since about 75% of what I watch on TV between the months of April and October are Red Sox games, NESN HD is the channel I want in HD more than any other. My parents have Dish Network and they provide a much better deal than cable (Comcast) when it comes to getting the full HD DVR package. When I realized that NESN HD wasn't offered on Dish, I did some research which in time led me to read this thread. I called Dish to order and told the woman "no thanks" the instant she said that NESN wasn't available in HD, and I also emailed Dish as a possible new customer to ask them why they didn't carry NESN HD and if/when they were planning on adding it. Since the form email I recieved is slightly different from the form emails others have posted on this site, here it is:
Dear Mr. Mason,
Thank you for your interest in DISH Network where we believe in Better TV for All. Specific information regarding your request for NESN HD is not currently available. We would like to add that channel, to make viewers like you happy, but we do not know if or when this will happen. We will gladly forward your request to our Programming Department for further consideration.
We thank you for your input as we continually review our options in order to provide a compelling lineup for our viewers. Please logon to our website for future programming announcements.
Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have any further questions or concerns, please refer to www.dishnetwork.com or reply to this email.
Sincerely,
Danka W.
DISH Network eCare
So, even though it costs significantly more, I'm probably going to go with Comcast because I didn't just buy a 50" plasma to watch the Sox in standard def. If I do end up choosing Comcast over Dish, my plan is to respond to the email saying, basically "thanks for the response, but I'm going to go with cable until NESN HD is available on Dish." Others have said in this thread that no matter how much people complain, Dish isn't going to do anything until it starts to effect their bottom line. They're right. Just me doing it isn't going to change anything, but if enough possible new customers go elsewhere specifically because of the lack of NESN HD (and that's really all it is for me), then it will really effect their bottom line, and they will do something about it. My hope is that after our one year of reasonable prices with Comcast is up, Dish will have stepped up and added NESN HD to their programming. Note I said "hope," I'm still not holding my breath.