It was replaced last month for the second time since 10/4/2004. The "new" refurbished one is worse than the one it replaced. Dish tech service this week, replaced my "5.0 IR remote with a "6.4 IR/UHF PRO". Telling me it would fix my "letter boxing" problem with this receiver. I would like to get a modern up to date SD DVR receiver. Is that possible. Who or what department do I need to talk to?