I guess I'll just have to wait and see what he says. It's supposed to snow again tonight, so it's doubtful that anyone will be able to make it to the top of the roof. Don't know why we never think about upgrading satellite service during the summer - probably because there are no ball games on and we are outside rather than in the house watching TV!
Tom,
As you get this sorted out there are both dish heaters and dish covers that can help with the snow & ice on the dish issue.
But you may be screwed in another way. There is a feeling drifting through installation departments that it is too dangerous for techs to get off the ladder to install dishes (any more). IF the tech can reach your wood structure that looks like a chimney you are ok.
Report how it goes.
Joe