My TV's are like a bad antenna reception.
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They can replace hardware all they want, but I don't think it is going to solve the problem. They are wasting the time of techs and customers by not addressing the underlying software issue.
This is a picture of mine from last September. Techs have replaced everything in the system between then and 2 months ago. I fixed the problem by putting my Dish account on pause and using YoutubeTV. My three month pause is almost up so I will more than likely be fully cancelling my Dish account now.
Reminds me of what I used to see when I watched my tv- pre lasik eye surgery.
Mine looks identical.Reminds me of what I used to see when I watched my tv- pre lasik eye surgery.
Mine looks identical. A Dish Tech finally admitted today that there is an issue with the update. He said 400 calls today with same issue. They've replaced everything on mine too.
3 days have passed without issue. Dish finally gave me a free 3 month of Dish Protect. They came in and changed the LNB, Ran a new line from satellite to Hopper. Replaced the Hopper 3 and Two Joeys. So far so good! Only problem is that my voice control doesn't work. One tech says because I don't have the remote with google on it, another one said that was BS and that my 54.0 remote should work, Tech support said it was a software issue and that it could take up to 6 days for the engineers to get to my report. I really never use it, but it would've been nice searching for my TV shows I needed to set up and record.
So after two new Hoppers! They sent the 2nd one with no update of the U935 and set it up not to update. I went three days without any issues, My private tech support agent decided things were fine and set the Hopper to update to the U935, Within 2 hours of the update my Joeys started pixelating again. I've had to reset the Hopper 5 times since yesterday.
So 935 software is the culprit . I know since that update in August we have had no luck watching our 4k joey in the master bedroom without rebooting the Hopper3. My wife is so mad she said today we just need to get CABLE! So needless to say I might have to take out the joey and just run another Wally in there instead. At least she can turn on the tv and get a picture if we go that route.
Be strong with the wife MikeD-C05. NO cable. You will get thru this. You know DISH is the bestest. You have been with them a long time.
That is the solution that I have been recommending for quite awhile now. The monthly fee is the same, and the Wally adds two satellite tuners, although not integrated with the Hopper obviously. (I don't care how many tuners the Hopper 3 has, it is always good to have more tuners available.) At least the Wally does not have this pixilation issue. If enough customers go this route, then maybe Dish will finally get the message that the Joey mess needs to be fixed.
Okay. Here's what Dish is offering me. They've asked me to to change out my Hopper 3 with an earlier version of the Hopper with Sling. They will upgrade one of my Joeys with a two tuner Joey to help make up for lost tuners. They'll also give me another 2 year promotion, which we pay $65.00 because we don't pay for local channels. I'm just wondering if anyone else have gone this route, and making sure the older Hopper w/Sling doesn't have the U935 update? I'll take any other suggestion too. There's just two of us in the house, so we really never needed more than 5 tuners, plus we have the two tuner OTA modular.
A HwS and a Super Joey? Hell no I wouldn't go that route! Of course my pixelization issue is more a stuttering issue, and even that is very rare.
I don't think the HwS has U935, but I think it has it's own defective software number. Haven't we heard from HwS users that they have the same issue? If so, then I'd wait it out as best you can. Yes, this sucks. I've also been struggling with trick play issues since a few months after I got my H3. I claim that a software update caused that as well.
Well, over two more months have passed, and there have not been any new software versions since U935, either.Well, considering that before U934, there had not been any new software versions released for over two months, yeah this seems typical.
Wow! Just... wow! So Dish really must not have a fix for this, since they are now intent on relying on older Hopper technology as a "fix" to try to satisfy as many affected customers as possible. As I suggested earlier, if you really want two additional tuners, and service in a second room, I would recommend the Wally instead of a Super Joey. This keeps everything separate, so that you do not have Hopper bugs screwing up your ability to watch TV on the Wally. Yes, there are drawbacks to not having the whole home integrated. However, the Super Joey costs $10 per month, while the Wally would only be $7 per month. So, after the initial upfront cost to add an external hard drive to the Wally, it would save you money in the long run. (To be fair, though, I do not think that we have seen any pixilation reports from Super Joey users. However, we definitely have not seen any of these pixilation reports from Wally users.)
As far as the older Hopper With Sling, I would be tempted to recommend a Hopper Duo instead, since that is at least newer technology. If you switch to HWS, you will find that the speed (response time to remote commands) is slow, on both the Hopper and the Super Joey, compared to what you are currently used to seeing. Both the Hopper Duo and the Wally are relatively fast, though, so that would be more similar to the Hopper 3 experience. However, we have seen recent reports of this same pixilation problem from at least one Hopper Duo user here. So, I might hold off on relying on that as a possible "solution" also.
All of this just tells me that Dish is much more focused on coming up with a whole new line of Hopper equipment, rather than actually fix the problems with their existing equipment line. Maybe they think that if they downgrade enough Hopper 3 users to Hopper 2, that will create an entire class of customers who will be desperate to upgrade to Hopper 4 as soon as it is released.
Just when you think you've seen it all! I wonder if this is just the efforts of a resolute CSR to get a customer's problem fixed, or is a mandate from on high? I can't believe Dish wants to go in the direction of backing out receivers for all of their customers with this problem. One step forward, two steps back.....
Someone should tell that CSR that a Wally would be a better solution than a Super Joey, at least for customers with only one or two Joeys. Now, if Dish would allow more than two Wally receivers on a Hopper account, then switching to Wally might be a better solution for everyone who is affected by this issue.
I'm not backing down from my H3. Fix the software!!
I'm sure I'll have the option to upgrade back to the H3 if they get the problem fixed, but at this point I'm just tired of having to reset my Hopper 3/4 times a day. Life is just too good to have this stress over a TV issue. I've had Directv, and we hated it compared to Dish, and my only other option is AT&T TV, but I'll lose one of my favorite channels (INSP) I'm a big western fan , and it's my favorite channel. Directv has it, but they require a 2 year contract with a 1 year promo. We'll be paying big bucks for the 2nd year of service.
It is true that the Hopper Duo would only be allowed for two TV's, with a single Joey. However, up to two additional TV's could be covered with purchased Wally receivers, just like any other Hopper account.
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