Seems they are certainly aware and claim to monitor the forums:
I am taking this time to inform you of the ongoing (and oft reported on various internet forums) issues of video freezing and audio dropouts on my 522 receiver. I will not get into the issues of my 811 receiver as the 522 is more serious of the 2 now.
I am getting incredibly frequent audio dropouts as well as random video freezes, especially when playing back a pre recorded show.
I can assure you my signal levels are fine and their is absolutely NO problem with any of my other home theater hardware. I have already swapped optical cables with my 811 and have not experienced NY audio dropouts with it over a 3 day period.
You can visit ANY of the various Internet Forums that deal with Sat. Television to find MANY with these issues and the 522 receiver.
The issues were minor before the 2 most recent software updates, but now they are unbearable.
I do hope a resolution is in the works and in the very near future, otherwise, I will have to find another provider for my AEP + HD + locals package who has more stable hardware.
Thank you,
Dear Mr. XXXXX
We appreciate your feedback and are very happy that our customers are as passionate about TV as we are! We too monitor the forums online for any issues that our customers are experiencing.
We believe that we have found a software solution to the audio/ video issue you have described in your message. We are in the process of testing this solution and will have it out to our customers as soon as we believe it is ready. Unfortunately I cannot give you a target date at this time but I would expect it to be soon.
We appreciate your patients,
Jamie
I am taking this time to inform you of the ongoing (and oft reported on various internet forums) issues of video freezing and audio dropouts on my 522 receiver. I will not get into the issues of my 811 receiver as the 522 is more serious of the 2 now.
I am getting incredibly frequent audio dropouts as well as random video freezes, especially when playing back a pre recorded show.
I can assure you my signal levels are fine and their is absolutely NO problem with any of my other home theater hardware. I have already swapped optical cables with my 811 and have not experienced NY audio dropouts with it over a 3 day period.
You can visit ANY of the various Internet Forums that deal with Sat. Television to find MANY with these issues and the 522 receiver.
The issues were minor before the 2 most recent software updates, but now they are unbearable.
I do hope a resolution is in the works and in the very near future, otherwise, I will have to find another provider for my AEP + HD + locals package who has more stable hardware.
Thank you,
Dear Mr. XXXXX
We appreciate your feedback and are very happy that our customers are as passionate about TV as we are! We too monitor the forums online for any issues that our customers are experiencing.
We believe that we have found a software solution to the audio/ video issue you have described in your message. We are in the process of testing this solution and will have it out to our customers as soon as we believe it is ready. Unfortunately I cannot give you a target date at this time but I would expect it to be soon.
We appreciate your patients,
Jamie
