Just depends on the situation ...
If the dish pole mount is the same size as the D* pole requirements and they have LOS, theres no reason Not to use the existing pole mount.
My failed DirecTV install
- Thread starter chaddux
- Start date
- Latest activity Latest activity:
- Replies 41
- Views 19K
- Status
Just depends on the situation ...
If the dish pole mount is the same size as the D* pole requirements and they have LOS, theres no reason Not to use the existing pole mount.
Then again, if your the guy doing the Siding job, you can account for the Dish set up and never have a problem with a mount on the side of the building.
If you use a mount for a light, many times you can set it up that way.
I can't believe no one has mentioned this to the OP yet. First, he should cancel his order with corporate. It's insanity to think that an in-house corporate employee will have FEWER installation restrictions than an HSP sub contractor. (Although he may get lucky and find a tech who doesn't care about his job and will do it the way the customer asks.) Second, the OP should contact a local retailer to order his system. He just needs to keep his installation out of the HSP / in-house installation fulfillment que. A retailer can install it any way at all and will not get QC'ed by corporate on the install (except in extreme circumstances).
And please don't imagine for one microsecond that Dish is more forgiving with installations than Direct. That would be the misconception of the millennium.
This coming from a guy who has 5 years experience installing Dish, and 4 years installing Direct.
And please don't imagine for one microsecond that Dish is more forgiving with installations than Direct. That would be the misconception of the millennium.
This coming from a guy who has 5 years experience installing Dish, and 4 years installing Direct.
Your installer sounds like he was a very nice guy and really up on his customer service skills.
As a former tech, if a customer has a mounting location such as yours and I can safely get to it( not on a steep roof) then yes, that's where it's going.
Now, the cable issue. I may have wanted to ask you how the cable was routed. Ask if you had cable tv in the past or had or have internet via cable.
The reason, on many occasions cable techs will insert splitters in the coax lines. Depending on the routing of the cabling, the splitters may very well be in the attic.
Failing that your install woudl have been a piece of cake. In fact I had many installs like your where they were simple. I often joked with the customer about tipping them
To that I will add "it depends"..
No installer will attach a dish to anything but masonry or masonry veneer excluding stone veneer. Some homes with wood siding are exceptions to the rule.
The website is not specific. Those locations are "general" descriptions of a typical location. In other words it slides into the category of "just because it says one can do something does not mean they should
In your case, the point is moot. You already had a solid mounting location.
Tut tut...."where the customer tells you to"....Not good. And let me tell you something. You will ALWAYS start that installer/customer relationship off on very rocky footing if you start barking out orders. You may be surprised, but based on the tone of your post, that a tech is well within his rights to walk off a job if the customer gets bossy.
Yes, the customer is the one who owns the property. But the tech owns his business. And he owns himself. He is not there to "serve your every need" and he is not your "hired help for the day".
He is a professional and like any professional would expect the same courtesy as any other trade that performed in-home service.
What you see on the customer website is there for customers. What the techs are told to do is kept from customers. Quite frankly because it is none of the customer's business.
The install rules set by the company are NOT arbitrary. In fact they are there in part to protect the property of the customer. They also exist for safety reasons. Safety for the homeowner and of course the technician.
Those rules are certainly NOT there to "annoy customers" Where you got that idea is a mystery.
Oh I've seen them on trees, stumps, the bumper of an old car, the bumper of and old rv, many old C-Band poles, roof of a dog house...I actually installed one myself on a mast for a Ham Radio antenna. That one I did for a retailer. No rules to worry about there.
Yep..Me too...If a custy sets it up and it's outside specs, "sir just sign here that this is where it needs to go"...
While the rules are not necessarily arbitrary, they are based 100% on what is profitable in the long term for the service provider over hundreds of thousands of installs. It's not really about safety, or property protection, or anything else than the bottom line. The company believes they can limit liability (lawsuits and damage claims) by avoiding installs on certain types of siding, or believes that their installers are incompetent to find exterior studs on side mounts (thus jeopardizing the long term viability of the install). Any other rational behind these rules is just window dressing to make the technician and customer feel better about the fact that they do not have control over where the dish will be located. Corporate does.
So keep corporate (Dish Network or DirecTV) out of it as much as possible if you want something atypical. Order from a "local retailer" (though they may sell nationally or out of their market) and get a "local installer" (one who's paycheck IS NOT tied to corporate quality control checks).
Go to www.FTAInstall.com. Look on the list for someone who installs DirecTV, give them a call, and ask if they can order through them. If they can't, they should know someone who can. Or you could try to change the nearly inconsequential policies of multi-billion dollar company over the next several years.
ZandarKoad, are you saying that corporations are driven by money and not safety? I am SHOCKED I tell you, SHOCKED!
Got the situation resolved.
(1) The original technician was wrong on a couple of counts. First, the DirecTV corporate offices and the supervisor of the first technician confirmed that there are multiple other approved options besides the roof or a pole, specifically the side of the house (as long as it isn't vinyl siding). Second, the pole location suggested by the first technician was not the only possible location for a pole.
(2) After I spoke with DirecTV corporate (not an 800-number customer service rep), they sent the local company back out the next day. She gave me her direct number and said she would be in the office during the installation and to call her immediately if there were any issues. The above-mentioned supervisor and a veteran technician arrived at my house and confirmed that either the side of my house or a pole in the only place I was comfortable with a pole installation was possible. The location I was willing to allow a pole mount is about 15 feet from my neighbor's two-story house which is to the south of my home. Both the supervisor and technician confirmed LOS even with the house there. The first technician wanted to place a pole in my backyard right outside my master bedroom windows which is why I initially refused it. I showed the supervisor and the second technician where the first technician wanted to place a pole. They both chuckled and the supervisor said something like, "Yeah, he's new."
(3) The entire visit took about two hours and I was not charged for the pole installation. They even waited about a half-hour for me to arrive since I was at the ER with my child when they first arrived. The technician did an excellent job. He was very friendly and professional. Had I gotten him the first time, things would have gone differently.
(4) The supervisor still had no explanation of why no one showed up or called about my first appointment.
(1) The original technician was wrong on a couple of counts. First, the DirecTV corporate offices and the supervisor of the first technician confirmed that there are multiple other approved options besides the roof or a pole, specifically the side of the house (as long as it isn't vinyl siding). Second, the pole location suggested by the first technician was not the only possible location for a pole.
(2) After I spoke with DirecTV corporate (not an 800-number customer service rep), they sent the local company back out the next day. She gave me her direct number and said she would be in the office during the installation and to call her immediately if there were any issues. The above-mentioned supervisor and a veteran technician arrived at my house and confirmed that either the side of my house or a pole in the only place I was comfortable with a pole installation was possible. The location I was willing to allow a pole mount is about 15 feet from my neighbor's two-story house which is to the south of my home. Both the supervisor and technician confirmed LOS even with the house there. The first technician wanted to place a pole in my backyard right outside my master bedroom windows which is why I initially refused it. I showed the supervisor and the second technician where the first technician wanted to place a pole. They both chuckled and the supervisor said something like, "Yeah, he's new."
(3) The entire visit took about two hours and I was not charged for the pole installation. They even waited about a half-hour for me to arrive since I was at the ER with my child when they first arrived. The technician did an excellent job. He was very friendly and professional. Had I gotten him the first time, things would have gone differently.
(4) The supervisor still had no explanation of why no one showed up or called about my first appointment.
The Dish rep I talked to do today when I cancelled had a great idea to solve that problem. Since I stated that as one of the reasons for cancelling, she suggested I go buy an antenna. What a great idea! Oh wait. No.
I'm still surprised that after all of these years DISH still does not have Tyler/Longview locals in HD. I know it's due to spotbeam space but still. Suddenlink and Directv have them in HD and have been for a while.
You should have told her you live far away from the towers and you need a $200 antenna up 30 feet to get them.
(4) The supervisor still had no explanation of why no one showed up or called about my first appointment.[/QUOTE]
Blame it on the "cloud"
Glad it all worked out in the end.
These are guidelines & not set in stone but more a rule of thumb.
"Never install a mast mount on stucco, brick, asbestos, aluminum or vinyl siding, chimneys, trees, telephone poles, fence posts, or free standing wooden posts"
Blame it on the "cloud"
Glad it all worked out in the end.
These are guidelines & not set in stone but more a rule of thumb.
"Never install a mast mount on stucco, brick, asbestos, aluminum or vinyl siding, chimneys, trees, telephone poles, fence posts, or free standing wooden posts"
Last edited:
I'm still surprised that after all of these years DISH still does not have Tyler/Longview locals in HD. I know it's due to spotbeam space but still. Suddenlink and Directv have them in HD and have been for a while.
You should have told her you live far away from the towers and you need a $200 antenna up 30 feet to get them.
What amazed me more than that is even in the face of imminent cancellation, she still wasn't willing to waive the technician fee for a receiver upgrade. After more than eight years with no receiver upgrade or equipment change ever, they couldn't even waive a $95 charge to keep a loyal customer? Sad. They made it too easy to leave.
Both companies are notorious for it. I can say Directv is getting better but they'll still let customers leave for a small $49 charge for an upgrade.
Without a doubt directv is better at retaining customers than dish & plan on doing more. Post #6 says it all..........http://www.satelliteguys.us/threads...nces-Q4-and-FY-2012-Results-w-Conf-Call-Notes.
Investing in existing subs is a new 1st for me, hats off to Directv.
Investing in existing subs is a new 1st for me, hats off to Directv.
- Status
Similar threads
- Article
- Article
