Multi-room DVR Problems

[fmtoo]

I have been a long time reader of this forum, but never a poster. After my new install, I figure maybe I should be a poster to see if anyone has had the same DVR problem. I have had D* for a couple of weeks now. I switched over from E* after being with them for several years. So far, I am not very impressed. I like the service, however, the multi-room DVR hasnt worked in a few days and Tech Support couldnt figure it out over the phone. All I get is the "no networked DVRs found in the system setup. When dealing with tech support, I was told that my situation was being escalated and if I didnt hear anything by Friday, I should call back. Well....the next day, I wondered what was going to happen on Friday that I should call back. So, I called last night and was schedule for a service call for today that never showed. I called again to find out that I was told the wrong day, my appointment is for next Thursday. The story is actually much longer and I wont even go into how I was told that I would be able to use my OTA etc. It seems like it may be a LONG 2 years if this is a representation of their service. So, I guess my question is.....has anyone else ever had this problem (DVR not connecting) and could it have something to do with connecting an AM21?

 

[teachsac]

Go into network in the setup menu and reset. Mine came right back up.

S~

 

[fmtoo]

Do you have an AM21 connected? After some tinkering this evening, I disconnected the AM21 and the Playlist came back. When I ordered it, they didn't say there would be a conflict with it.

 

[Poke]

Is this one of the newer HDDVR's like the HR24 or older models??