I posted the channels so Tony could see my problem, here is the post (below)! When my wife calls me at work and says she can't get DN to work as ordered, she expects me to fix the problem. So I'm running a meeting and am using my iPhone to access this forum, I state my problem and give DN, and this forum, all the stations that we are missing, while I'm running a meeting. Mind you, this goes on for days, and I finally just went on-line and updated to the top package. No problem, I throw money at the wife for other things, why not more channels.
But my gripe with this problem is the way it's been handled, or not handled. The appearance of mismanagement, good communication, confusion and lack of knowledge made the whole experience of calling SUPPORT humorous at least and sad at best . It's not the people I have a problem with, most people want to do a good job and make the customers happy, all who served me did. But it stopped there, every time they tried to find a solution, they were stonewalled. Nada! Stuck. We'll get back to you! My computer is slow . . . My boss is having a beer and can't come to the phone - okay maybe not that bad, but you did see the guys at GM having a beer or two at lunch, so maybe . . .
So it's the system that is broken, and the way things are managed at DN, and this is why companies loose money and customers ar unhappy.
Join Date
Feb 25th, 2011
Location
Reno
Posts
9
The FIX
I also do not get MSNBS with the American Gold HD package, so I called DN and they said I have a defective box, which is where they think the problem is located. They tried to send a new signal, but that did not work. The new receiver is due on Monday, I will let you know how it works.
If it says on their website I should receive these, then I should receive them or I may rethink DN service and join the tens of thousand who have jumped ship in the last quarter. Let's hope the new receiver helps.
I see that I should receive the following station, but I don't, for a total of 11 stations:
209
113
9710
9402
843
9413
439
9406
704
9405
9418