Hi all. Sorry to re-open a thread that has been idle for over a month, but I wanted to express some issues I'm having and see what some of the experts out there in this forum think about my current situation. I have been browsing these forums for the past few months as a guest but finally broke down and created an account here. This particular thread is of great interest to me, given my recent transition into the HD world and the issues I've been having with Dish as of late. In order to ask the questions I want to ask, I need to go into detail, so here goes.
I became a Dish Network customer in December of 2007 after moving from Kaukauna, WI to Grand Chute (Appleton), WI. In Kaukauna, I was living in a duplex and had DirecTV. At that time I just had SD service. I didn't have an HDTV yet so I didn't care about HD at the time. Back then I loved DirecTV and never had issues with them. Well -- when we had to move into an apartment complex in Nov 2007, they told us if we wanted Satellite TV, we had to go with Dish Network. For some reason this complex does not allow DirecTV service for any tenants. When I asked why, they said because DirecTV's techs are careless and they have caused damage to the property when installing Dishes and equipment. Whatever. I wasn't about to fight with them. And I knew I didn't want CABLE because TWC here is nothing but a ripoff. So I went with Dish. Again, back in Dec of 2007 when I was set up, I still had an old tube TV so they just hooked me up with a single 311 box and a dish500 pointing to 110/119. Up until recently, this set-up was great and I never had any issues with Dish Network.
Fast forward to last Christmas. I used some bonus money and Xmas money to purchase a Phillips 42" LCD HDTV (supporting HDMI, 1080i/p, all the good stuff). I stayed with my 311 receiver and connected it via s-video to my new HDTV. Of course, the first thing I noticed was how crappy SD looks on a 42" widescreen HDTV. But at the time I didn't even want to mess with upgrading when I saw how much the new HD receivers were going for. So I lived with SD and enjoyed HDTV with my Blu-Ray player and Netflix HD streaming.
Fast forward to right after by birthday a few weeks ago... I was thinking about finding a Dish HD receiver. Granted, I am a novice when it comes to Satellite systems. I had NO idea that my current Dish500 pointed at 110/119 was not going to get me HD. I was ignorant and just thought I could get an HD box, activate it, hook up the existing dish feed into it, add HD service and poof!!! IF ONLY IT WAS THAT SIMPLE!!! Well, good news is I found a brand new ViP211k box being sold for $70. Yes, it was an ad on CraigsList but the deal went smoothly. It was new and in the box. The guy selling it used to be a Dish Network retailer and he had extra equipment he needed to get rid of. So I was all excited getting a list $160 receiver for $70. Got it home and hooked it up. Activated it via Dish Network and we got it working with my current package (top 250). The rep goes "would you like to add HD for $10 a month?" Of course I said yes. As he's going to add it he says "oh, sorry sir. You only have a Dish500 with 110/119. We will need to send a tech out to upgrade your dish in order to get HD. This will be $95." Now that is when I started to get a little upset. Well the nice CSR I had on the line was able to calm me down a bit and talk me in to the $95 charge. I wasn't happy about it, but I caved in, wanting to just get this mess over with...
So this past Friday a tech came out to "upgrade' my dish. When it was all done he came in the house to make sure I could get my HD channels. Indeed I did. But I asked him, "so do I just have one big dish now?" He said no. "You have the existing 500 still pointing at 110/119 and a wing dish pointed at 61.5!" At the time I didn't know what that meant. I was just happy to have my HD channels. But after playing around with my channel guide, it still seemed to me like some HD channels were missing. Hallmark HD, for example -- don't have it. And TruTV HD. Both DishNetwork's web-site and ZAP2it.com tell me I should be able to get those in HD. But they aren't on my program guide. So Saturday night and Sunday I begin searching around on the web. I found this thread and am absolutely pissed off that they just came out and put me on 61.5 when they KNOW they're going to be moving most national HD to 72.7??? And those 9 new HD channels that launched in Feb.... I can't even get them at all and never will? I agree with some of the other posters here -- why am I paying $10 a month for HD and why did I just pay $95 and I STILL can't get all the HD channels that they are advertising?? That's a crock of...(you now what).
So my questions are this... Am I going to be one of those "few" customers that will get a letter saying I need to "upgrade," YET AGAIN? And are they going to try and charge me another $95? If so, they are going to lose me. I'd rather go back to TWC cable than deal with this crap again! I'm just furious that they charged me $95 to "upgrade" my dish installation but they didn't put me on an arc setup -- they just did a wing dish to 61.5. I'm not an "early adapter" who has been running on 110/119/61.5 for years. I JUST GOT THIS HOOKED UP 3 days ago!! I just don't get why they would do that? It's almost like they did it on purpose because now in about 6 months, they will give me some line of crap about needing another $95 service charge! Not happening. I think I might write a letter to the CEO about this... What do you all think? And please bear with me. As I said, I am fairly new to understanding Dish Network's Satellite system -- but I know enough now to understand that Dish Network completely screwed me over. And the next dish "upgrade" had BETTER BE FREE.