I'm certainly not looking to complain (although that's exactly what I'm doing) but I have been a DISH customer for several years as well. In fact, I subscribed in my first apartment when I was 18 and have had it up until now (which has been seven years) and, in all honesty, I feel as though DISH is dropping the ball quite a bit. I've continued to stick with them because I'm generally pretty loyal in regards to business deals -- not to mention the amount of money I would have to invest in another satellite provider.
Still, though, I'm seriously considering the leap to DirecTV. It was one thing to lose MLB Extra Innings -- and I'm not 100% positive on how things happened, because it hurt to lose access to all of the out of market teams I have followed my entire life. I can no longer really follow the Yankees, Blue Jays, or Rockies because I'm out of market. Sure, a move can help a lot of this but I'm out of luck there when it comes to the Yankees or the Blue Jays and even if I do move to see the Rockies, it's going to be a minor inconveinence because it's going to shift my program guide backwards. I had thought that MLB.TV would help but I cannot get a feed to any game live and have to go back and watch the archive the next day or after the game has ended.
And I guess I should have probably never had access to the Los Angeles locals to begin with but, man, it hurt to lose those. I know that no amount of news that took place out there really applied to me but it was so fun to get caught up in their environment and the police chases, entertainment news, etc. I still miss those networks like you wouldn't believe and, even though it's over said and done with, I am still a little bitter over losing those.
I can't speak on the HD because, unlike a lot of the guys around here, I've never even watched a program in HD. It's been SD for me all along...
The customer service experiences I have had with DISH have been terrible and, honestly, if I get a CSR I cannot understand, I just hang up the phone and keep calling until I get somebody else but, come on, that's not good customer service and it presents so many inconveinences for the customer. (I'm lucky that I pay annually and rarely make programming changes).
The choice package through DirecTV looks to be $49.99 / month after the initial four-month period but it does include locals and at least then I'd have access to the sports packages. I'm not so concerned about the NFL because I have just purchased and am in the process of having StarChoice activated for that...
Cade