Thought I would share this chat.
(03hy) Smidth M.BCM: How can I provide you with the best value and service today?
: Well, I need to know how much longer my contract is with Dish Network
(03hy) Smidth M.BCM:
(03hy) Smidth M.BCM: Your contract will end on 12/18/2010 .
Ok. Then if I opt out, what would the charge be
(
03hy) Smidth M.BCM: There will be a cancellation fee of $10.00 per month for the remaining months in the contract if services are cancelled with the contract period.
Ok. Then would I also need to return the receivers and remotes?
(03hy) Smidth M.BCM: Yes, that's right
Are you at all curious why I am asking these questions?[/COLOR]
(
03hy) Smidth M.BCM: I am sorry, may I know the reason please?
Well, You have filled all my needs to keep me as a lifetime customer, with the exception of one channel. That would be the "MLB Channel".I know that Dish has issues with MLB, but with the low ratings it is currently getting it would make good marketting sense for them to put those issues behind them and offer it to the Dish programming.
Once again, if that is done, I will be a lifetime customer. I look forward to your comment.
Are you still there?
(03hy) Smidth M.BCM: Yes, I am with you
(03hy) Smidth M.BCM: I am sorry to take more time.
(03hy) Smidth M.BCM: I was working on this issue.
(03hy) Smidth M.BCM: I have forwarded a request to our programming department to add this MLB channel.
By the way, I have e mailed your CEO about this issue
(03hy) Smidth M.BCM: We work hard with programmers to negotiate great channel options at the best price. DISH Network is working hard to reach an agreement with MLB channel .
Any guess as to when it might be available
(03hy) Smidth M.BCM: I am sorry, I can not give you an exact date.
(
03hy) Smidth M.BCM: However I can assure you that, it will be added soon.:
Can I get confirmation of this from your supervisor
(03hy) Smidth M.BCM: We are constantly adding channels on a regular basis to our line-up and continue to provide the widest variety of programming options available anywhere.
:
Yes, I know but I want confirmation of the addition of MLB from your supervisor.
(
03hy) Smidth M.BCM: As you have been a wonderful customer of Dish Network for a long time, I have passed on your feedback to the concerned department on your behalf to get this channel as soon as possible.
(03hy) Smidth M.BCM: Please be online while I connect this chat to my floor Supervisor.
I will await the floor supervisor
(Admin03) Don J has entered the session.
(Admin03) Don J: Thank you for your patience.
(03hy) Smidth M.BCM has left the session.
(Admin03) Don J: I understand your concern, Richard.
Don, your associate stated that the MLB channel will be added to your packages. Is that factual?
(Admin03) Don J: We are working on to launch the channel as soon as possible.
(Admin03) Don J: Once we have any information on this, you will be updated as soon as the channel is available.
:
Don. What is the time frame for as soon as possible
(Admin03) Don J: Unfortunately, we don't have any time frame available.
(Admin03) Don J: The best I can do is, I can forward a request to our concerned department regarding this channel on behalf of you.
Ok, Thanks
I, like many of you hope this is the truth, and not just telling me what I want to hear.
(03hy) Smidth M.BCM: How can I provide you with the best value and service today?
: Well, I need to know how much longer my contract is with Dish Network
(03hy) Smidth M.BCM:
(03hy) Smidth M.BCM: Your contract will end on 12/18/2010 .
Ok. Then if I opt out, what would the charge be
(
03hy) Smidth M.BCM: There will be a cancellation fee of $10.00 per month for the remaining months in the contract if services are cancelled with the contract period.
Ok. Then would I also need to return the receivers and remotes?
(03hy) Smidth M.BCM: Yes, that's right
Are you at all curious why I am asking these questions?[/COLOR]
(
03hy) Smidth M.BCM: I am sorry, may I know the reason please?
Well, You have filled all my needs to keep me as a lifetime customer, with the exception of one channel. That would be the "MLB Channel".I know that Dish has issues with MLB, but with the low ratings it is currently getting it would make good marketting sense for them to put those issues behind them and offer it to the Dish programming.
Once again, if that is done, I will be a lifetime customer. I look forward to your comment.
Are you still there?
(03hy) Smidth M.BCM: Yes, I am with you
(03hy) Smidth M.BCM: I am sorry to take more time.
(03hy) Smidth M.BCM: I was working on this issue.
(03hy) Smidth M.BCM: I have forwarded a request to our programming department to add this MLB channel.
By the way, I have e mailed your CEO about this issue
(03hy) Smidth M.BCM: We work hard with programmers to negotiate great channel options at the best price. DISH Network is working hard to reach an agreement with MLB channel .
Any guess as to when it might be available
(03hy) Smidth M.BCM: I am sorry, I can not give you an exact date.
(
03hy) Smidth M.BCM: However I can assure you that, it will be added soon.:
Can I get confirmation of this from your supervisor
(03hy) Smidth M.BCM: We are constantly adding channels on a regular basis to our line-up and continue to provide the widest variety of programming options available anywhere.
:
Yes, I know but I want confirmation of the addition of MLB from your supervisor.
(
03hy) Smidth M.BCM: As you have been a wonderful customer of Dish Network for a long time, I have passed on your feedback to the concerned department on your behalf to get this channel as soon as possible.
(03hy) Smidth M.BCM: Please be online while I connect this chat to my floor Supervisor.
I will await the floor supervisor
(Admin03) Don J has entered the session.
(Admin03) Don J: Thank you for your patience.
(03hy) Smidth M.BCM has left the session.
(Admin03) Don J: I understand your concern, Richard.
Don, your associate stated that the MLB channel will be added to your packages. Is that factual?
(Admin03) Don J: We are working on to launch the channel as soon as possible.
(Admin03) Don J: Once we have any information on this, you will be updated as soon as the channel is available.
:
Don. What is the time frame for as soon as possible
(Admin03) Don J: Unfortunately, we don't have any time frame available.
(Admin03) Don J: The best I can do is, I can forward a request to our concerned department regarding this channel on behalf of you.
Ok, Thanks
I, like many of you hope this is the truth, and not just telling me what I want to hear.