Last year at work our new Sales Manager wanted to get our Sales Team all on common hardware and make it look like we are super modern and hip. All of our traveling sales guys and their direct supervisors were issued various models of Dell Precisions in the early 2010s and then various generations of iPads in 2014 and 2015. The really only need the iPad for one specific app but they tend to use them for other things. In addition to sales literature and presentations, the sales reps are supposed to give customer demos of our own in-house 3D CAD/CAM software. Hence the need for a more powerful laptop with a bigger power supply and decent dedicated GPU. Oddly enough, the one app that the iPad is needed for (and it’s not a big name app either), is also available on the Windows Store and can be run on Windows 10 machines. Anything that helps rid my work of Apple devices, I’m 110% cool with. We are primarily a Dell shop, but we’re not locked into them, so after looking at some 2 in 1 convertibles with the Dell XPS and HP Spectre, we decided on the Surface Book
The sales guys always complained about having to carry two devices, one of them being a ‘heavy’ laptop. They wanted only the iPad. Trying to explain to these guys that with Apple’s prison of a walled garden ecosystem, there is no way to put our software on an iPad, plus even it was possible, there’s no way the hardware would support it.
Half of the sales team has Surface Books now, the original, not the Second Generation, when they were all in a few weeks ago for a meeting and stopped by bugging me too enable Hello, I noticed they are beat to hell. I think of the seven in use, only two don’t have physical damage of some sort. Screen chips and cracks, bent keyboards, dents all over the back of the screen, hinge problems. And these things are barely a year old.
They have the Original Surface Books, with Core i5 Processors, 512 GB SSDs, 8 GB RAM and while the first test unit I bought had integrated graphics, the rest have the GeForce 940M. These things can barley handle of home grown CAD and CNC software and the thing gets super hot with the fan running constantly. You can feel the heat the most on the back, where the Microsoft logo is. A company we contract out to developed a plug in/add on, for our software to work in conjunction with SolidWorks and now they all want me to install SolidWorks on their Surface Books. At $6000 a seat minimum that’s not going to happen anytime soon and can just see SolidWorks destroying the performance of the Surface Books.
One thing that really sucks about the Surface Book, at least the original, is the lack of ports on the screen. Don’t know if the second generation has any or not. All of our guys thought they were going to be so slick giving customers demos on a tablet, only to realize that there’s no USB port on the screen, so it must be docked to the keyboard. Our software requires a secure USB dongle to run.
The sales manager offered to let me have SB we used as a test that has integrated graphics. I said thanks, but no thanks and keep in in my desk drawer as a spare ready to be issued if need be. I don’t do dainty and frail computers that can’t be taken apart and upgraded. And while the 15.6” screen on my Precision 4800 is still too small for me, no way would I be able to tolerate the 12 or 13” screens on the SB.