Mercury II S&Q problem

[Whipskinny]

Purchased a Mercury motorized system from SatelliteAV.
Having difficulty obtaining S or Q greater then 9%.
Zero problems (great signal, great quality) with a CW Premium, Coolsat 6000 or a SonicView, all hooked to the same motorized (and unmotorized) setup.
True south sat. is G10R and is the one I'm making comparisons from.
My setup is:
90CM dish
Invacom qph-31 (port 4 linear)
Diseqc port 3
LNB setting - single
using default TP from 3/17/07 factory file

The other receivers set up with identical configuration, and using the same dish average around 70-80 signal and 58-65 quality.
I have tried every combination of diseqc and usals and have gone as far as to disconnect the motor with the dish pointed and dialed in to G-10 ku.
Tried all the different scans with no luck so far.

My first problem with this box was erratic motor control which seems to have cleared up now, but, I still have the above issue.
Voltage from the box to the LNB and motor is good 18+ and 13+.

Any ideas or thoughts about what I may have overlooked?

Thanks

 

[brentb636]

Check the fortecstar.com site for their latest firmware. One of the earlier firmware releases fixed a problem with the signal meter. Who knows what version is in the shipping box from SatelliteAV. Fortec had several updates just in March.
Hope this helps.

Brent

 

[Whipskinny]

Thanks Brent,
Firmware is the latest from Fortec according to SatelliteAV.
I haven't been given the go ahead on doing another fresh firmware update from SatelliteAV yet, don't want to ruin my chance at warranty yet.
Almost certain that it is the latest from the info I found at Fortec 3/17/07 file.

 

[brentb636]

You can check it under "product information" , in the menu section. It was a hope, since I know one of the updates dealt with that problem. v1.43 is the latest version, 3/30/2007 .

 

[Whipskinny]

Brent,
thanks for the update on the newest file. Now I only have to convince SatelliteAV to allow me to do the update myself.

 

[updatelee]

goto antenna setup and choose 123.0w and tell us what settings are on the screen

and to confirm your setup looks like this right ?

ird -> motor -> diseqc -> lnb

 

[satcustomer]

I've noticed a lot more variability in both the on-screen signal level and quality readings since I downloaded the latest firmware (v1.43). For example, I get good picture quality with Montana PBS and Bloomberg on AMC 3 @ 87W even with a fluctuating signal quality of only 9 to 21%. TipTV, another good picture, comes in at a much higher signal quality of 60 to 70%. As long as the picture comes in nicely, that's all I guess I really should care about, right?

 

[Whipskinny]

Updatelee,

Settings are:
G10Ku
LNB-11250
DiSEqc 1.2 (motor disconnected, great sig. with all other STB's at this position)
TP-11800/V/26657
22khz-off
SW.-DiSEqC 1.1
Input-LNB 1
Port-3 (linear port 4 on QP-031)

Perfectly clear day, signal and quality on other receivers between 57 and 72.
Mercury signal and quality between 5 and 9.

Factory Firmware- V4.43 3/17/07

 

[Mr Tony]

LNB needs to be 10750, not 11250

 

[Whipskinny]

Set at 10750, which is the same as my coolsat, signal won't go above 8, and quality is between 0 and 4.
It feels like I've tried every setting possible including the C bands just hoping to see higher signal and quality.

This receiver has yet to lock onto any sat or pull up any TP or channel on any of my visible satellites.

Thanks

 

[Wholeshoe]

Is your LNB power set to off by chance?

 

[Whipskinny]

LNB power on.
Strange thing.....every 4 to 4 1/2 minutes signal jumps to 60 and quality drops to 0...for just a split second.

 

[brentb636]

"SW.-DiSEqC 1.1"
Set your Diseqc to 1.0 . Diseqc 1.1 doesn't work for me with my cheap diseqc switches .