To lead into this praising of the marvelous tech with whom I spent 20minutes or so on the phone today I want to say that this is the best, most helpful, considerate, polite, knowledgable and concise techie I've ever dealt with on the phone OR in person.
this lady was SUPER.... knew her business and conveyed a GREAT attitude of helpfulness on the phone.
I am very new to satellite tv .... less than two weeks and I've been hoping that I had no need to deal with tech support. The installer did exactally what he was requested to do --- he put up (in some snow conditions) the 500 dish on the peak of the eave of our one and a half story house (and it is a very steep pitch, also) -- he wired and installed two(2) 522 receivers and left me some 80 ft of co-ax to hook up the two remote tvs.
The reason I didn't have him go ahead and install the remote tvs was that my sweet wife of 44yr of marriage hadn't made up her mind WHERE these remotes were going to be located ....... and anyone who has been married for more than a few weeks knows who makes these kind of decisions.... GGGGG.
We've had cable and over the years, I've strung co-ax and splitters all over the place ... floored a goodly portion of the unheated attic in several areas, so I knew most of my cable co-ax was going to be useless for satellite.
I had no doubt of my ablitiy to get the co-ax to wheresoever my lil dariling wished it to be.
She decided one remote tv needed to be in the kitchen under the wall cabinets .... fine .... I got this done with a minimum of difficulty ... hole in the wall behind one 522 into storage room .. pulled it down a pvc conduit in the storage room into the garage .... the conduit I'd used for adding three 220ac circuits into the kitchen during a recent remod ... drilled into the garage wall into the kitchen underneath the wall cabinets .... even added a phone line so she'd have a phone handy in that section of countertop.
Worked very nicely and she was happy ... and whe she is happy, I'm happy.
Next I was told to run the remote from the other 522 into the master bedroom ..... fine ..... I fished co-ax into the attic ... over the top of the ceilings of the three rooms upstairs ... down into the ceiling of the masterbedroom closet and through the wall into the bedroom .... hooked up the remote tv and ........... UH OH .... got a single channel BUT couldn't change it ... .... NO blue light on the 522 .. remote has NO effect .. can't change the channel .... just one channel .. what the hell
Unhooked that tv from the entertainment center in the br .... carried it into the room where the 522 was ... ran ten feet of co-ax ... hooked it up .. same deal .. EXCEPT it was a different channel .... again .. no blue light on the 522 ...what the hell......
Went to one of the kids br (they're grown and gone from home) ... took that tv and went to the ten ft co-ax connection and same deal .... EXCEPT it was yet another channel .... no blue light on the 522 ... couldn't change THAT channel either ....
OK .... tech help time ...
called E*
after punching in the required info onto the phone line comes this verrrrrry pleasant sounding voice ....
she had me do all kinds of remote button pushing, explaing what she was having me do in a great detail ..... said it really was a strange happenstance, but that "we" were going to make it work ....
and by golly she DID .....
I thanked her profusely and just wanted to come here and post what a GREATexperience I had with THAT marvelous tech person on E* ...
As I've been dealing with computers, burgular alarms, and other electronics for many years and have been on the phone with hundreds of techies in those years I will say that THIS lady was the absolute BEST with whom I've EVER dealt .....
this lady was SUPER.... knew her business and conveyed a GREAT attitude of helpfulness on the phone.
I am very new to satellite tv .... less than two weeks and I've been hoping that I had no need to deal with tech support. The installer did exactally what he was requested to do --- he put up (in some snow conditions) the 500 dish on the peak of the eave of our one and a half story house (and it is a very steep pitch, also) -- he wired and installed two(2) 522 receivers and left me some 80 ft of co-ax to hook up the two remote tvs.
The reason I didn't have him go ahead and install the remote tvs was that my sweet wife of 44yr of marriage hadn't made up her mind WHERE these remotes were going to be located ....... and anyone who has been married for more than a few weeks knows who makes these kind of decisions.... GGGGG.
We've had cable and over the years, I've strung co-ax and splitters all over the place ... floored a goodly portion of the unheated attic in several areas, so I knew most of my cable co-ax was going to be useless for satellite.
I had no doubt of my ablitiy to get the co-ax to wheresoever my lil dariling wished it to be.
She decided one remote tv needed to be in the kitchen under the wall cabinets .... fine .... I got this done with a minimum of difficulty ... hole in the wall behind one 522 into storage room .. pulled it down a pvc conduit in the storage room into the garage .... the conduit I'd used for adding three 220ac circuits into the kitchen during a recent remod ... drilled into the garage wall into the kitchen underneath the wall cabinets .... even added a phone line so she'd have a phone handy in that section of countertop.
Worked very nicely and she was happy ... and whe she is happy, I'm happy.
Next I was told to run the remote from the other 522 into the master bedroom ..... fine ..... I fished co-ax into the attic ... over the top of the ceilings of the three rooms upstairs ... down into the ceiling of the masterbedroom closet and through the wall into the bedroom .... hooked up the remote tv and ........... UH OH .... got a single channel BUT couldn't change it ... .... NO blue light on the 522 .. remote has NO effect .. can't change the channel .... just one channel .. what the hell
Unhooked that tv from the entertainment center in the br .... carried it into the room where the 522 was ... ran ten feet of co-ax ... hooked it up .. same deal .. EXCEPT it was a different channel .... again .. no blue light on the 522 ...what the hell......
Went to one of the kids br (they're grown and gone from home) ... took that tv and went to the ten ft co-ax connection and same deal .... EXCEPT it was yet another channel .... no blue light on the 522 ... couldn't change THAT channel either ....
OK .... tech help time ...
called E*
after punching in the required info onto the phone line comes this verrrrrry pleasant sounding voice ....
she had me do all kinds of remote button pushing, explaing what she was having me do in a great detail ..... said it really was a strange happenstance, but that "we" were going to make it work ....
and by golly she DID .....
I thanked her profusely and just wanted to come here and post what a GREATexperience I had with THAT marvelous tech person on E* ...
As I've been dealing with computers, burgular alarms, and other electronics for many years and have been on the phone with hundreds of techies in those years I will say that THIS lady was the absolute BEST with whom I've EVER dealt .....
