I called a help desk for a VOIP company once. I forget the name of them. I really couldn't understand the guy with the accent at all. I got very frustrated with him and told him nastily " I can't understand a damn word you are saying, could you please put me on the line with someone who speaks English?" He said certainly, and then put me on hold. After 20 minutes on hold, I had to laugh, because he gave me exactly what I deserved for being so rude. I had to hang up and call back.