lost program guide

[shelly]

I turned on the tv this afternoon and there was no program guide. No Info on all channels, although each channel doew work.

What's with this?

I keep my stb on 24/7, so is this possible the cause? Does Voom recommend putting stb in standby by using the remote to turn it OFF, or is it ok to leave the stb on allthe time?

Some others throughout the country have reported loss of program guide information today.

Can Wilt or someone comment on the possible reason?

I did a soft reboot 4 hours ago and still no guide. I plan to do a hard reboot by pulling the power plug before going to bed tomight, and hope that the guide returns in the morning.

Shelly

 

[Doug Holcombe]

Re: [VOOM] lost program guide

This happened with mine last night also. Spent a lot
of time trying different things to fix it. That was a
complete waste of my time So I am mad to know that
there wasn't anything I could do to fix it. I would
have just watched my movie like I wanted to!!! :|


--- shelly <satguys2004@yahoo.com> wrote:

>
> I turned on the tv this afternoon and there was no
> program guide. No
> Info on all channels, although each channel doew
> work.
>
> What's with this?
>
> I keep my stb on 24/7, so is this possible the
> cause? Does Voom
> recommend putting stb in standby by using the remote
> to turn it OFF, or
> is it ok to leave the stb on allthe time?
>
> Some others throughout the country have reported
> loss of program guide
> information today.
>
> Can Wilt or someone comment on the possible reason?
>
> I did a soft reboot 4 hours ago and still no guide.
> I plan to do a hard
> reboot by pulling the power plug before going to bed
> tomight, and hope
> that the guide returns in the morning.
>
> Shelly
>
>
> --
> shelly
>
------------------------------------------------------------------------
> This message was posted via
> http://www.satelliteguys.us by shelly
>
>




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[Chris Green]

RE: [VOOM] lost program guide

My receiver complete flipped out last night. I had to come home, listen to
wife complain, then completely reset it and red-button it until I got it
behaving. Needless to say I had no guide data after all that.

Chris Green


-----Original Message-----
From: Doug Holcombe [mailto:apad0708@yahoo.com]
Sent: Sunday, October 03, 2004 9:27 AM
To: VOOM@yahoogroups.com
Subject: Re: [VOOM] lost program guide


This happened with mine last night also. Spent a lot
of time trying different things to fix it. That was a
complete waste of my time So I am mad to know that
there wasn't anything I could do to fix it. I would
have just watched my movie like I wanted to!!! :|


--- shelly <satguys2004@yahoo.com> wrote:

>
> I turned on the tv this afternoon and there was no
> program guide. No
> Info on all channels, although each channel doew
> work.
>
> What's with this?
>
> I keep my stb on 24/7, so is this possible the
> cause? Does Voom
> recommend putting stb in standby by using the remote
> to turn it OFF, or
> is it ok to leave the stb on allthe time?
>
> Some others throughout the country have reported
> loss of program guide
> information today.
>
> Can Wilt or someone comment on the possible reason?
>
> I did a soft reboot 4 hours ago and still no guide.
> I plan to do a hard
> reboot by pulling the power plug before going to bed
> tomight, and hope
> that the guide returns in the morning.
>
> Shelly
>
>
> --
> shelly
>
------------------------------------------------------------------------
> This message was posted via
> http://www.satelliteguys.us by shelly
>
>




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[Bob Heitner]

RE: [VOOM] lost program guide

I lost the signal on all three receivers last night at 9:00pm and when they re-aquired at 9:08pm the program guide was gone. It's now 10:43am and still no PG. I put them in standby and even did warm and old boots so now I guess we wait and see if the PGs come back.

Bob

Chris Green <cgreen@greenfam.org> wrote:
My receiver complete flipped out last night. I had to come home, listen to
wife complain, then completely reset it and red-button it until I got it
behaving. Needless to say I had no guide data after all that.

Chris Green


-----Original Message-----
From: Doug Holcombe [mailto:apad0708@yahoo.com]
Sent: Sunday, October 03, 2004 9:27 AM
To: VOOM@yahoogroups.com
Subject: Re: [VOOM] lost program guide


This happened with mine last night also. Spent a lot
of time trying different things to fix it. That was a
complete waste of my time So I am mad to know that
there wasn't anything I could do to fix it. I would
have just watched my movie like I wanted to!!! :|


--- shelly <satguys2004@yahoo.com> wrote:

>
> I turned on the tv this afternoon and there was no
> program guide. No
> Info on all channels, although each channel doew
> work.
>
> What's with this?
>
> I keep my stb on 24/7, so is this possible the
> cause? Does Voom
> recommend putting stb in standby by using the remote
> to turn it OFF, or
> is it ok to leave the stb on allthe time?
>
> Some others throughout the country have reported
> loss of program guide
> information today.
>
> Can Wilt or someone comment on the possible reason?
>
> I did a soft reboot 4 hours ago and still no guide.
> I plan to do a hard
> reboot by pulling the power plug before going to bed
> tomight, and hope
> that the guide returns in the morning.
>
> Shelly
>
>
> --
> shelly
>
------------------------------------------------------------------------
> This message was posted via
> http://www.satelliteguys.us by shelly
>
>




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[Dan]

[VOOM] Re: lost program guide

Just to let everyone know this will happen with all Satalite tv. I had Dish and Direct and this
will happen from time to time.

--- In VOOM@yahoogroups.com, Bob Heitner <haibob@y...> wrote:
> I lost the signal on all three receivers last night at 9:00pm and when they re-aquired at
9:08pm the program guide was gone. It's now 10:43am and still no PG. I put them in
standby and even did warm and old boots so now I guess we wait and see if the PGs come
back.
>
> Bob
>
> Chris Green <cgreen@g...> wrote:
> My receiver complete flipped out last night. I had to come home, listen to
> wife complain, then completely reset it and red-button it until I got it
> behaving. Needless to say I had no guide data after all that.
>
> Chris Green
>
>
> -----Original Message-----
> From: Doug Holcombe [mailto:apad0708@y...]
> Sent: Sunday, October 03, 2004 9:27 AM
> To: VOOM@yahoogroups.com
> Subject: Re: [VOOM] lost program guide
>
>
> This happened with mine last night also. Spent a lot
> of time trying different things to fix it. That was a
> complete waste of my time So I am mad to know that
> there wasn't anything I could do to fix it. I would
> have just watched my movie like I wanted to!!! :|
>
>
> --- shelly <satguys2004@y...> wrote:
>
> >
> > I turned on the tv this afternoon and there was no
> > program guide. No
> > Info on all channels, although each channel doew
> > work.
> >
> > What's with this?
> >
> > I keep my stb on 24/7, so is this possible the
> > cause? Does Voom
> > recommend putting stb in standby by using the remote
> > to turn it OFF, or
> > is it ok to leave the stb on allthe time?
> >
> > Some others throughout the country have reported
> > loss of program guide
> > information today.
> >
> > Can Wilt or someone comment on the possible reason?
> >
> > I did a soft reboot 4 hours ago and still no guide.
> > I plan to do a hard
> > reboot by pulling the power plug before going to bed
> > tomight, and hope
> > that the guide returns in the morning.
> >
> > Shelly
> >
> >
> > --
> > shelly
> >
> ------------------------------------------------------------------------
> > This message was posted via
> > http://www.satelliteguys.us by shelly
> >
> >
>
>
>
>
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[shelly]

I've lost my program guide in the past and it was no big deal. A reboot and it would return within 2 hours.

But I did a hard reboot (pull the plug) last night before going to bed and, now, this morning, ther is still NO INFO throughout my program guide.

So, if a soft reboot does not help, and a hard reboot does not help, what do I do next?

If this is a system wide Voom problem, then it would be helpful to learn about it. If not, maybe Wilt or Dragonfly Mom can offer some advice.

Shelly

 

[Wilt Hildenbrand]

RE: [VOOM] Re: lost program guide

I'm trying to check into it. I'm not near my receiver at the moment so I
can't check it here.
Wilt

-----Original Message-----
From: shelly [mailto:satguys2004@yahoo.com]
Sent: Sunday, October 03, 2004 11:54 AM
To: VOOM@yahoogroups.com
Subject: [VOOM] Re: lost program guide



I've lost my program guide in the past and it was no big deal. A reboot
and it would return within 2 hours.

But I did a hard reboot (pull the plug) last night before going to bed
and, now, this morning, ther is still NO INFO throughout my program
guide.

So, if a soft reboot does not help, and a hard reboot does not help,
what do I do next?

If this is a system wide Voom problem, then it would be helpful to
learn about it. If not, maybe Wilt or Dragonfly Mom can offer some
advice.

Shelly


--
shelly
------------------------------------------------------------------------
This message was posted via http://www.satelliteguys.us by shelly



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[PD]

RE: RE: [VOOM] Re: lost program guide

I have 4 VOOM IRDS here all owned not leased all have guides

I have the phone line connected to each one as in the pass without them been
connected I had to do too many reboots



_____

From: Wilt Hildenbrand [mailto:wilth@optonline.net]
Sent: Sunday, October 03, 2004 12:08 PM
To: VOOM@yahoogroups.com
Subject: [Norton AntiSpam] RE: [VOOM] Re: lost program guide



I'm trying to check into it. I'm not near my receiver at the moment so I
can't check it here.
Wilt

-----Original Message-----
From: shelly [mailto:satguys2004@yahoo.com]
Sent: Sunday, October 03, 2004 11:54 AM
To: VOOM@yahoogroups.com
Subject: [VOOM] Re: lost program guide



I've lost my program guide in the past and it was no big deal. A reboot
and it would return within 2 hours.

But I did a hard reboot (pull the plug) last night before going to bed
and, now, this morning, ther is still NO INFO throughout my program
guide.

So, if a soft reboot does not help, and a hard reboot does not help,
what do I do next?

If this is a system wide Voom problem, then it would be helpful to
learn about it. If not, maybe Wilt or Dragonfly Mom can offer some
advice.

Shelly


--
shelly
------------------------------------------------------------------------
This message was posted via http://www.satelliteguys.us by shelly



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[Robert Heitner]

RE: RE: [VOOM] Re: lost program guide

I have ( 2 ) leased units and I haven't lost the PG. No problems here.

_____

From: PD [mailto:dbstv@candw.lc]
Sent: Sunday, October 03, 2004 11:20 AM
To: VOOM@yahoogroups.com
Subject: RE: RE: [VOOM] Re: lost program guide


I have 4 VOOM IRDS here all owned not leased all have guides

I have the phone line connected to each one as in the pass without them been
connected I had to do too many reboots



_____

From: Wilt Hildenbrand [mailto:wilth@optonline.net]
Sent: Sunday, October 03, 2004 12:08 PM
To: VOOM@yahoogroups.com
Subject: [Norton AntiSpam] RE: [VOOM] Re: lost program guide



I'm trying to check into it. I'm not near my receiver at the moment so I
can't check it here.
Wilt

-----Original Message-----
From: shelly [mailto:satguys2004@yahoo.com]
Sent: Sunday, October 03, 2004 11:54 AM
To: VOOM@yahoogroups.com
Subject: [VOOM] Re: lost program guide



I've lost my program guide in the past and it was no big deal. A reboot
and it would return within 2 hours.

But I did a hard reboot (pull the plug) last night before going to bed
and, now, this morning, ther is still NO INFO throughout my program
guide.

So, if a soft reboot does not help, and a hard reboot does not help,
what do I do next?

If this is a system wide Voom problem, then it would be helpful to
learn about it. If not, maybe Wilt or Dragonfly Mom can offer some
advice.

Shelly


--
shelly
------------------------------------------------------------------------
This message was posted via http://www.satelliteguys.us by shelly



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[seattlesatelliter]

[VOOM] Wilt, further info on PG problems in Seattle

Last night when my partner tuned on VOOM a few minutes later he had a
lockup (happening every couple of days now) and did a power button
reboot. He doesn't remember if he ever got the PG back.

Just turned on here to check and found can go to VOOM screen, select
All Channels and get channel listing but no info. Going to All HD and
selecting gives us nothing but "There are no programs of this type"
which was preceded by "New information is being downloaded from the
satellite...(or whatever this box usually posts). Cannot seem to
select a channel by using the # such as "201" but can use the channel
up and down button. Whoops, just checked again and can now select by
using ch. #. Never had this particular problem before.

Good luck Wilt and the tech gang.

Watching HDTV under clearing Seattle skies, Gill





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[goose6650]

[VOOM] PG guide

Lost the PG here last night after a hard reboot because of lockup.
Usually comes back after an hour or so. Not back yet after 18 hours
got to be something technical. Vooming in Albuquerque.





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[seattlesatelliter]

[VOOM] Wilt, "New program information is still..." downloading from the sat....

here in Seattle when All HD is chosen on the VOOM page at 1:10 PM.

Watching HDTV under sunny Seattle skies, Gill





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[shelly]

Gil,

I get the same message when I go to ALL HD, and it has been this way for 2 days now.

Similar reports of NO INFO in program guide have now come from New Mexico, Washington and California.

Anyone else out there or is this just a West Coast thing?

Customer support at Voom said the problem is on Voom's end and is caused by some downloads they sent the otherr night, and that we should put the stb in standby, rather than leave it on over night.

But we hear all sorts of things from customer support. Hopefully, Wilt will track down this problem.

Shelly

 

[Robert Heitner]

RE: [VOOM] Wilt, "New program information is still..." downloading from the sat....

FWIW, I just hard-booted my stb (unplug, wait 2 mins, plug back in) and the
PG came back in < 5 minutes! That's a record here!

Loving VOOM in Kemah, TX

Robert
_____

From: shelly [mailto:satguys2004@yahoo.com]
Sent: Sunday, October 03, 2004 6:05 PM
To: VOOM@yahoogroups.com
Subject: Re: [VOOM] Wilt, "New program information is still..." downloading
from the sat....



Gil,

I get the same message when I go to ALL HD, and it has been this way
for 2 days now.

Similar reports of NO INFO in program guide have now come from New
Mexico, Washington and California.

Anyone else out there or is this just a West Coast thing?

Customer support at Voom said the problem is on Voom's end and is
caused by some downloads they sent the otherr night, and that we should
put the stb in standby, rather than leave it on over night.

But we hear all sorts of things from customer support. Hopefully, Wilt
will track down this problem.

Shelly


[Non-text portions of this message have been removed]



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[goose6650]

[VOOM] Re: PG guide

I did a hard reboot and I got my PG back in Albuquerque.


--- In VOOM@yahoogroups.com, "goose6650" <goose6650@y...> wrote:
>
> Lost the PG here last night after a hard reboot because of lockup.
> Usually comes back after an hour or so. Not back yet after 18 hours
> got to be something technical. Vooming in Albuquerque.





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[Lindsey Mertz]

Re: [VOOM] PG guide

We've had the same problem - it seems the PG disappeared for a lot of people last night. Just this minute got it back after unplugging the box for a few minutes.

Lindsey

----- Original Message -----
From: goose6650
To: VOOM@yahoogroups.com
Sent: Sunday, October 03, 2004 2:08 PM
Subject: [VOOM] PG guide



Lost the PG here last night after a hard reboot because of lockup.
Usually comes back after an hour or so. Not back yet after 18 hours
got to be something technical. Vooming in Albuquerque.




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[Jerry Prosise]

RE: [VOOM] Wilt, "New program information is still..." downloading from the sat....

No problems in Nashville, TN.

-----Original Message-----
From: shelly [mailto:satguys2004@yahoo.com]
Sent: Sunday, October 03, 2004 6:05 PM
To: VOOM@yahoogroups.com
Subject: Re: [VOOM] Wilt, "New program information is still..."
downloading from the sat....


Gil,

I get the same message when I go to ALL HD, and it has been this way
for 2 days now.

Similar reports of NO INFO in program guide have now come from New
Mexico, Washington and California.

Anyone else out there or is this just a West Coast thing?

Customer support at Voom said the problem is on Voom's end and is
caused by some downloads they sent the otherr night, and that we should
put the stb in standby, rather than leave it on over night.

But we hear all sorts of things from customer support. Hopefully, Wilt
will track down this problem.

Shelly


--
shelly
------------------------------------------------------------------------
This message was posted via http://www.satelliteguys.us by shelly





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[shelly]

Well, another soft reboot (my 4th total reboots) and the guide returned after 1 1/2 hours Sunday evening.

Other than this ocassional issue, still loving VOOM and ready to drop Dish once HGTV becomes available in sd package. I keep Dish basic for this single channel for the family.

Shelly

 

[owlbox]

Also had the problem but after 4 reboots and leaving the box on ch 100 for a few hours, everything came back.

 

[Wilt Hildenbrand]

RE: [VOOM] Wilt, "New program information is still..." downloadingfrom the sat....

I can probably work it so you do, if you feel left out....;-)

-----Original Message-----
From: thegrod [mailto:bruceg@htva.net]
Sent: Monday, October 04, 2004 5:35 PM
To: VOOM@yahoogroups.com
Subject: Re: [VOOM] Wilt, "New program information is still..." downloading
from the sat....


Thanks Wilt. Even though I never seemed to experience the problem.
----- Original Message -----
From: Wilt Hildenbrand
To: VOOM@yahoogroups.com
Sent: Monday, October 04, 2004 1:16 PM
Subject: RE: [VOOM] Wilt, "New program information is still..."
downloading from the sat....


Okay, here's a "duh" for you.
There was a problem with the guide data over the weekend--it was
centralized and therefore not any local you the individual boxes in almost
all cases.
There was a bit of a breakdown in escalation and it went on a lot longer
than it should have.
Sorry about the inconvenience.
Wilt

-----Original Message-----
From: shelly [mailto:satguys2004@yahoo.com]
Sent: Monday, October 04, 2004 2:10 PM
To: VOOM@yahoogroups.com
Subject: RE: [VOOM] Wilt, "New program information is still..."
downloading
from the sat....



Well, another soft reboot (my 4th total reboots) and the guide returned
after 1 1/2 hours Sunday evening.

Other than this ocassional issue, still loving VOOM and ready to drop
Dish once HGTV becomes available in sd package. I keep Dish basic for
this single channel for the family.

Shelly


--
shelly
------------------------------------------------------------------------
This message was posted via http://www.satelliteguys.us by shelly



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