I recently activated a HR-21 700 receiver and i get all sd channels but no Hd channels. My setup is two Hr-21 coming from slimline-3s (SWM) going through a 4 way splitter to the receivers. The other Hr-21 receives HD and Sd fine, when i check the sat signals the one receiver sees the 101, 99 , 103 and swm ok, but the other receiver only shows seeing the 101 and swm. I have switched the cabling between the two and have done several reboots to the receiver. It has been about 48 hours since i reactivated. Any ideas?
Lost HD on reactivated receiver
- Thread starter pajer
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You are right, I didn't see the parenthesizes! My bad.
Is the splitter the type used with a SWM?
Have you called DirecTV? Sometimes they need to re-send the authorization for programming. It happened to me once.
Although, after re-reading your post, and your missing satellite signals, I think you have a receiver problem. I am sure you have reset the receiver with the red button and gone through the set-up again?
Although, after re-reading your post, and your missing satellite signals, I think you have a receiver problem. I am sure you have reset the receiver with the red button and gone through the set-up again?
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did all of the above. went through it all again with directv troubleshooting. they are sending a replacement receiver. thanks for all the help.
gee thanks for that little educational tidbit..........I remain skeptical of that myth....
Wildbill, it's always been better to use the menu for resets, use the RBR as a last resort, actually unplugging it would be the last resort.
Think of how you turn your computer off (these boxes are basically computers) you use the Start button, not the power button.
You can turn it off with the power button, but it's not advisable.
Jimbo,
I've been working on computers professionally and privately for 20 years. I know what a forced power off on a computer can do.
I do not think the red button is the end all that some say it is. The big problem is when the DVR is recording you will not get the pop ups advising recordings will be lost. Other than that, there is little risk of any damage. If there was, it wouldn't be so easy to access. In fact, in DirecTV's own literature it states it as an either or not a "don't push the red button or the DVR may blow up!"
My point to the OP was he should try a reset if he hadn't already. It doesn't matter now it's been replaced.
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